topic Re: Xperia 5 IV in 5 Series

Xperia 5 IV

TrevorF — Tue, 17 Jan 2023 17:41:32 GMT

The Photo Pro app on my Xperia 5 iv doesn't recognise QR codes. The QR Code reader is on and the app is in Basic Mode. I am using Android 13 (Update 64.1.A.0.857). Any help or advice is much appreciated.

Re: Xperia 5 IV

HannahEd01 — Wed, 18 Jan 2023 15:51:28 GMT

Hey TrevorF, are you sure that the feature is on?? Check this link out to see:

https://helpguide.sony.net/mobile/xperia-5m4/v1/en/contents/TP0002935160.html?search=QR%20

Also, is the issue happening with multiple QR codes? Or just one? As it might be corrupted if it's just one.

Also, try these quick fixes:

https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00232845

Re: Xperia 5 IV

TrevorF — Wed, 18 Jan 2023 16:44:48 GMT

Many thanks Hannah. I think it was just the two QR codes that I was trying that were not working. I have since tried a few others and they work okay. I think Photo Pro may have a few issues with recognising codes in different types of media (e.g. on a monitor screen). So I will continue to experiment and feedback here.

Re: Xperia 5 IV

HannahEd01 — Wed, 18 Jan 2023 17:05:13 GMT

Hey TrevorF, thank you for the update. On the screen, try as much as you can to include the 4 corners of the QR code, make the phone steady, and move the came closer and away from it. Let me know how it goes. 😇

Re: Xperia 5 IV

TrevorF — Wed, 25 Jan 2023 08:10:52 GMT

The QR reader seems to be working now.