topic Re: Sony Xperia 5 iv - 1 new unread message won't disappear on icon?! in 5 Series

Sony Xperia 5 iv - 1 new unread message won't disappear on icon?!

DavidH41 — Sun, 11 Jun 2023 11:09:43 GMT

Hi All,

For the past couple of months, I've been having a 1 on the Message app icon, that I cannot seem to get rid of.

I've checked everywhere, I've got no new unread message. I restarted phone, marked all messages "as read" in the app, but nothing seems to clear this 1 new unread message

I tried all I can think of, including all from the below site...

https://www.technobezz.com/

fix-android-device-showing-unread-sms-messages/

Can anyone help provide a solution that actually works?

Thanks in advance

Re: Sony Xperia 5 iv - 1 new unread message won't disappear on icon?!

Piscie — Mon, 12 Jun 2023 16:26:05 GMT

Hey @DavidH41, have you tried clearing the messages app cache (Settings - Applications - All apps - Scroll down to Messages app - Storage - Clear cache & data - Force stop), then force restart your phone (press and hold power and volume+ at the same time) and check again. Hope this works.

Re: Sony Xperia 5 iv - 1 new unread message won't disappear on icon?!

DavidH41 — Tue, 13 Jun 2023 11:42:38 GMT

@Piscie , yes I have tried this already, but no such luck.... But I tried again after I read your reply just to make sure, and still not sorted

Re: Sony Xperia 5 iv - 1 new unread message won't disappear on icon?!

jumpsuit — Tue, 13 Jun 2023 14:11:20 GMT

Hi @DavidH41 and welcome to the Community

There are a few other threads on this forum regarding this and

unfortunately we haven't been able to solve this puzzle.

One other suggestion after trying all the above was to get someone to message you and after opening that message it may clear the the message icon, however someone tried this and it didn't work for them.

My wife has this problem on her Xperia and the dot on the message icon does disappear randomly then reappear.

I can't honestly remember if anyone tried a factory reset or not, however this would seem like using a sledgehammer to crack a peanut, especially if the problem reoccurs afterwards. Hopefully another member may hold the key to unlock this door for us.

Re: Sony Xperia 5 iv - 1 new unread message won't disappear on icon?!

DavidH41 — Thu, 15 Jun 2023 18:38:01 GMT

@jumpsuit I could possibly try a factory reset at the weekend when I have more time, and let you know the results.... The other theory with having someone message you didn't work for me either.

Thanks 👍

Re: Sony Xperia 5 iv - 1 new unread message won't disappear on icon?!

jumpsuit — Thu, 15 Jun 2023 19:40:36 GMT

Hi @DavidH41

Thanks for trying, it really is a puzzle.

I honestly wouldn't bother factory resetting just for this, its probably more bother than its worth.

(Especially if it starts again after any reset.)

Re: Sony Xperia 5 iv - 1 new unread message won't disappear on icon?!

DavidH41 — Thu, 15 Jun 2023 21:01:51 GMT

It's ok, I've been made redundant and finish tomorrow, so I have a little free time on my hands 🙃

Re: Sony Xperia 5 iv - 1 new unread message won't disappear on icon?!

jumpsuit — Fri, 16 Jun 2023 08:03:35 GMT

Oh jeeez, I'm really sorry to hear that.

Hope things get better for you soon!

Re: Sony Xperia 5 iv - 1 new unread message won't disappear on icon?!

Piscie — Tue, 20 Jun 2023 16:19:08 GMT

Hey @DavidH41 keep us updated with the results of the factory reset, hopefully it will fix the problem.

Re: Sony Xperia 5 iv - 1 new unread message won't disappear on icon?!

DavidH41 — Tue, 20 Jun 2023 18:14:37 GMT

@Piscie , @jumpsuit

The factory reset did the trick. But seeing as I'm a proper d***head, I backed up everything apart from my photos because I thought it was automatically done on Google photos (turns out you have to turn it on for each folder!!!)

Re: Sony Xperia 5 iv - 1 new unread message won't disappear on icon?!

jumpsuit — Tue, 20 Jun 2023 20:49:22 GMT

@DavidH41

Nooooooooooooooo! 😭

Glad it's sorted, sad you lost your photos 😞

Hopefully it wont re-occur.

Thanks for letting us know

Re: Sony Xperia 5 iv - 1 new unread message won't disappear on icon?!

Anonymous — Fri, 23 Jun 2023 15:19:34 GMT

Hey @DavidH41

It's good to hear that the issue got fixed!

To prevent losing any if your data in the future if you had to reset your device again, check the instructions here: https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/articles/SX915801

Good luck