topic Re: My device not power on. in Z Series

My device not power on.

iamshamil — Thu, 18 Jun 2015 17:52:54 GMT

when i upgrating lollipop 5 my device, notebook shut down, and my devices can not power on.and its not connect via pc companion. How i connect switched off device to notebook and upgrate again? Help.

Re: My device not power on.

_alexdon_ — Thu, 18 Jun 2015 17:54:58 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: My device not power on.

iamshamil — Thu, 18 Jun 2015 18:04:05 GMT

my phone shut down and cant power on. Pc companion cannot connect my devices.

Re: My device not power on.

_alexdon_ — Thu, 18 Jun 2015 18:05:39 GMT

Charge it for 2-3 hours, turn it off and start the repair procedure. Please follow the steps exactly.

Re: My device not power on.

Uliwooly — Thu, 18 Jun 2015 18:07:12 GMT

@iamshamil

make sure to use a wall charger and not a Dock, computer or magnetic cable.

Re: My device not power on.

iamshamil — Thu, 18 Jun 2015 18:34:30 GMT

I TRY volume down, and connect usb . when i want upgrate device, companion said me. power your device. Can pc compaion upgrate device althoug device although device is switched off?

Re: My device not power on.

_alexdon_ — Thu, 18 Jun 2015 18:35:35 GMT

You need to repair,in that case the device needs to be turned off.