topic Re: Two File Commander in App Drawer in Z Series

Two File Commander in App Drawer

id2000 — Wed, 27 May 2015 09:52:07 GMT

I have updated my Sony Z2 from 4.4.4 to 5.0.2 and two "File Commander" are displayed when tap Applications. "Restore to factory" from phone and "Repair my phone" with PC Companion had not any effect. How could I remove the old version?

Re: Two File Commander in App Drawer

Hampus — Wed, 27 May 2015 11:54:59 GMT

Hi,

That sounds strange. Does these apps have the same icon and functions/layout when you open them? If you go to Settings > Apps > Swipe to the tab "All" > Do you find two File commanders here?

Re: Two File Commander in App Drawer

id2000 — Wed, 27 May 2015 12:42:05 GMT

Yes, the two applications have the same icon.
They are both in Settings> App> All

and also in App drawer.

In "priv-app" folder there are:
a) com.mobisystems.fileman.sonychina / com.mobisystems.fileman.sonychina.apk
Ver. 3.1.13155
Size: 5.59 MB
b) filecommander / filecommander.apk
Ver. 3.1.13142
Updated: Ver. 3.13183
Size: 7.24 MB

Application a) can not update.
Application b) can be updated.
Why it is not deleted old application when I did the update OTA?

Re: Two File Commander in App Drawer

Hampus — Wed, 27 May 2015 13:29:52 GMT

Could you provide me with your customization version that can be find via the service menu? You can find this if you go to dialer > Enter *#*#7378423#*#* > Service info > Software info > Customization Version.

Re: Two File Commander in App Drawer

id2000 — Thu, 28 May 2015 05:00:24 GMT

Customization Version

1281-4642_R4C

Phone Software Version

1278-4770_23.1.A.1.28

Re: Two File Commander in App Drawer

Hampus — Thu, 28 May 2015 07:08:14 GMT

Thanks! I will forward this internally to see if I can get some further information.

Re: Two File Commander in App Drawer

id2000 — Thu, 28 May 2015 07:15:36 GMT

Thank you for your support.

I expect your answer.

Re: Two File Commander in App Drawer

id2000 — Thu, 04 Jun 2015 05:18:59 GMT

Helo Hampus,

Do you have anything new?

Re: Two File Commander in App Drawer

Hampus — Thu, 04 Jun 2015 07:46:05 GMT

Hi id2000,

This has been forwarded, but I have yet not received any update. I will get back to this thread as soon as I have further info.

Re: Two File Commander in App Drawer

lmcs73 — Sat, 06 Jun 2015 00:01:07 GMT

Same with me.
I froze one of them...

Re: Two File Commander in App Drawer

Hampus — Fri, 12 Jun 2015 09:08:55 GMT

This has now been investigated and this is only seen in this specific customization (the software made for your country). The developers are working for a fix that will be included in upcoming updates, but unfortunately I have no info when this will be released.

As workaround you can disable and clear data of the old File Commander and it will disappear, also in the app drawer. Note that, this application will appear again if you perform a factory reset/software repair on your phone.

Re: Two File Commander in App Drawer

id2000 — Fri, 12 Jun 2015 10:55:23 GMT

Thank you very much for your help.
I heard that a new update (from 5.0 to 5.1) will appear in July this year. I wish that the signaled matter to be resolved in the new update for Customization Version 1281-4642_R4C.

How is it better to make the next update? OTA, "PC Companion" using update or "PC Companion" using "Repair my phone"?

I cleaned off the cache data and then disabled File Commander Ver. 3.1.13155 because it no longer update. Now it disappeared from the App drawer.

On phone is active now File Commander Ver. 3.13183 only.

Do you know which of the versions is old, and what is new?

Re: Two File Commander in App Drawer

Hampus — Fri, 12 Jun 2015 12:12:49 GMT

You have disabled the right one. The one that can be disabled is the old version, the new one cannot be disabled, it can only be Uninstalled.

Well, it should not matter if you update via OTA or PC Companion. A software repair via PC Companion is not needed, but if you experience issue and/or strange behaviour after a software update, it's always recommended to perform a clean installation of the latest software via PC Companion.

Re: Two File Commander in App Drawer

id2000 — Fri, 12 Jun 2015 12:41:41 GMT

It can disable any of them.

I do not know who of it will be kept for future updates to keep it activated.

I hope to be disabled the version to be.

Re: Two File Commander in App Drawer

Hampus — Fri, 12 Jun 2015 14:34:19 GMT

That sounds strange. I do not have this customization so I cannot say for sure but you should find one of these applications via Settings > Apps > The tab "Downloaded", this should be the new one. And at the tab "All" you should find the both of them (if both are enabled), so disable the one that is not at the "Downloaded" tab.

Re: Two File Commander in App Drawer

id2000 — Sun, 14 Jun 2015 12:53:59 GMT

Your advice was good. I found the old application Ver. 3.1.13155 and I disabled it.
However, this app remains off on phone and can only be removed in a future update.

Re: Two File Commander in App Drawer

Hampus — Mon, 15 Jun 2015 07:52:09 GMT

Thank you for the info!

Re: Two File Commander in App Drawer

Hampus — Tue, 16 Jun 2015 14:50:55 GMT

A new software has started to roll out already today via PC Companion. If you update/repair the software via PC Companion, this should be fixed.

Re: Two File Commander in App Drawer

id2000 — Thu, 18 Jun 2015 05:29:39 GMT

Hello,

I saw with pleasure that the phone was updated.

Now instead of Customization Version 1281-4642_R4C is installed 1281-4642_R5C.

Everything is OK now - the old version of File Commander was deleted completely.

Thank you very much for your support.

Please send my thanks to development team who acted promptly.

With good,

Id2000

Re: Two File Commander in App Drawer

Hampus — Thu, 18 Jun 2015 09:46:44 GMT

Thank you for the updates! I will make sure the concerned developers receives your feedback.