topic Re: Problem with Z5 audio settings. Update. in Z Series

Audio setting help needed

mrh2go1 — Thu, 07 Jan 2016 19:20:17 GMT

Please help me to solve the message attached below. Z5 Premium. Cannot access audio settings. Receive the same in safe mode. Thanks.

Unable to access audio settings

mrh2go1 — Sat, 12 Dec 2015 14:36:21 GMT

I have a Z5 Premium. Need help to correct this problem. When I click on Sound and Notification > audio settings, I get the following message;

This function is not available because some other sound effect application is active in higher priority. To enable the function, go to Settings > Sound > Music effects and enable Audio settings.

Advise best way to correct this so audio settings are functional again.

Thank you.

Re: Problem with Z5 audio settings. Need help.

Uliwooly — Sat, 12 Dec 2015 16:59:54 GMT

@mrh2go1

Do you have OK google enabled everywhere?

Re: Problem with Z5 audio settings. Need help.

Phy — Sat, 12 Dec 2015 17:01:10 GMT

are you able to access the sound settings if you boot on safe mode?

Re: Problem with Z5 audio settings. Need help.

Phy — Sat, 12 Dec 2015 17:01:41 GMT

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available

Re: Problem with Z5 audio settings. Need help.

mrh2go1 — Sat, 12 Dec 2015 17:56:14 GMT

Can you explain you reply below more clearly? Thanks.

Do you have OK google enabled everywhere?

Also, same situation in safe mode.

Thanks again.

Re: Problem with Z5 audio settings. Need help.

Uliwooly — Sat, 12 Dec 2015 18:00:20 GMT

@mrh2go1

Settings > language & input > google voice typing > OK Google detection > from any screen > turn it off

Re: Audio setting help needed

Uliwooly — Thu, 07 Jan 2016 19:23:58 GMT

@mrh2go1

don't create duplicate posts

Re: Problem with Z5 audio settings. Need help.

mrh2go1 — Fri, 08 Jan 2016 01:51:09 GMT

Two points Uliwooly;

Google settings are OFF.

Same problem in safe mode.

Do you have other solutions?? Need your help, thanks.

Re: Problem with Z5 audio settings. Need help.

Uliwooly — Fri, 08 Jan 2016 15:57:35 GMT

@mrh2go1

could you boot on safe mode and take a screenshot with the same message?

Re: Problem with Z5 audio settings. Need help.

mrh2go1 — Fri, 08 Jan 2016 22:40:25 GMT

Screen shot in safe mode attached. Please help to resolve.

Thanks.

Re: Problem with Z5 audio settings. Need help.

RobertoDS — Sat, 09 Jan 2016 09:05:45 GMT

I think u should do a repair software with PCC, at this point, because it's very strange

Re: Problem with Z5 audio settings. Need help.

Uliwooly — Sat, 09 Jan 2016 14:49:41 GMT

@mrh2go1

I agree with @mrh2go1

repair the phone with PCC

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Problem with Z5 audio settings. Update.

mrh2go1 — Sun, 10 Jan 2016 14:26:01 GMT

I was able to resolve the problem by luck. I had recently installed a bass booster app by Desaxed Studios. I uninstalled this app and the problem was fixed.

Question - does anyone know of a good bass booster app that does not conflict?

Thanks for your help.

Re: Audio setting help needed

Jpminou — Sun, 10 Jan 2016 14:59:10 GMT

So safe mode is useless?
It doesn't bypass 3rd party apps.

Re: Audio setting help needed

Uliwooly — Sun, 10 Jan 2016 18:28:29 GMT

@Jpminou

I don't quite understand your question or statement, perhaps if you add some context.

Re: Problem with Z5 audio settings. Update.

Uliwooly — Sun, 10 Jan 2016 18:28:47 GMT

@mrh2go1

Great to hear that