topic Re: Xperia Z5 Compact Fingerprint Wizard problem in Z Series

Xperia Z5 Compact Fingerprint Wizard problem

LoCortes — Fri, 08 Jan 2016 16:54:06 GMT

Hello,

I have a new brand Xperia Z5 Compact from two days ago.

I have configured my mobil with everything I had in my old Xperia P and then I tried to configure some fingerprints to use it as my security method. I realized that it is not working as the wizard process crashes closing before I can introduce my fingerprint. I thought that reinstalling Android through the Sony Companion would solve the issue but it is still happening.

My wife, that has the same phone from the same day, could configure a fingerprint without a problem.

Can be a hardware problem that does not allow me to configure the fingerprint?

Thanks!

Re: Xperia Z5 Compact Fingerprint Wizard problem

_alexdon_ — Fri, 08 Jan 2016 17:03:29 GMT

Might be. So you have already tried the software repair? In that case, you should contact your Local support.

Re: Xperia Z5 Compact Fingerprint Wizard problem

jchristensen — Fri, 08 Jan 2016 19:04:42 GMT

Or, perhaps, let your wife try on your phone and you can try on you wifes phone.

Maybe your fingers are more dry or wet than your wifes.

Re: Xperia Z5 Compact Fingerprint Wizard problem

LoCortes — Sat, 09 Jan 2016 12:24:08 GMT

Thank for your answer jchris!

No, the problem are not my fingers actually, in my phone I had no option to use them as the application crashes before.

I have decided to change it by another Z5 compact unit.

Thanks!

Re: Xperia Z5 Compact Fingerprint Wizard problem

LoCortes — Sat, 09 Jan 2016 12:24:36 GMT

Thanks for your answer!

I have decided to change it.

Regards!

Re: Xperia Z5 Compact Fingerprint Wizard problem

_alexdon_ — Sat, 09 Jan 2016 14:08:44 GMT

Enjoy your device.