topic Re: Netflix error (-200) in Z Series

Netflix error (-200)

CT213 — Sat, 30 Apr 2016 12:15:35 GMT

Hi. I've got the Sony Xperia Z5 compact and I'm really starting to get annoyed about Netflix telling me there is a connection error (-200) and not allowing me to watch anything. Everything else works fine on my phone with no connection issues, infact Netflix used to work fine too but I can no longer use the app or even go through Google and use the Netflix website therefore leading me to believe this is an issue with my phone. Is it possible that I've managed to change a setting on my phone by accident, more than likely due to the fact the phone screen doesn't lock while I'm on the phone (this being one of the phones worst features). Is there anyone out there that can help?

Re: Netflix error (-200)

_alexdon_ — Sat, 30 Apr 2016 12:41:12 GMT

@CT213 It seems to be a network connectivity issue:

https://help.netflix.com/en/node/10540

Re: Netflix error (-200)

CT213 — Sat, 30 Apr 2016 15:52:14 GMT

Yes I'm aware it's a connectivity issue as thats part of the error description but it's only Netflix that has this issue. Thank you for the link to the Netflix help page but I've been through it 2 or 3 times before. It just says to test the connectivity via Netflix or by using another app. This help section is purely based on the fact that there is either a problem connecting to the Internet or the router needs resetting. I've tried various different routers all with the same result. If I go onto Netflix via Google I can see the programs/films but can't play them where as the app just won't let me get past the sign in page. I've read somewhere that if the time and date on your phone isn't correct that it can have an effect on the playback (somehow). My phone is set to auto date and time but I've noticed it is slightly different from my laptop. Could this be the issue?

Re: Netflix error (-200)

Uliwooly — Sat, 30 Apr 2016 16:03:00 GMT

@CT213

That's a possibility but you might have to contact Netflix regarding this, since it's a third party app and service, it will be up to them to address this issue.

Re: Netflix error (-200)

CT213 — Sat, 30 Apr 2016 20:47:28 GMT

I did think that might have to be an option although through my searching I'm starting to feel I'm the only one having this problem. If others we're having the same issue then I'd put it down to problem with Netflix, hence my reasoning for there being an issue with my phone settings. It's been 2 or 3 weeks now since I realised it wasn't working and during that time I've had both a Netflix app update and a system update for my phone, I'd hoped one of these updates would have resolved it

Re: Netflix error (-200)

Uliwooly — Sat, 30 Apr 2016 21:27:40 GMT

@CT213

Does it work with Data? Does it work with a different router?

Re: Netflix error (-200)

CT213 — Sun, 01 May 2016 06:31:12 GMT

No bun it doesn't work on data or by using a different router. I have other devices such as my laptop and Xbox which both run Netflix perfectly fine

Re: Netflix error (-200)

Uliwooly — Sun, 01 May 2016 16:20:37 GMT

@CT213

I see, then do contact Netflix directly on this issue, keep us updated.

Re: Netflix error (-200)

KrimsonKhaos — Wed, 11 May 2016 23:52:03 GMT

Hi.

I have an Xperia Z5 and I just started having this exact same issue since last night.

I was wondering if you've since been able to resolve it. I updated to Android 6 yesterday, dunno if it's related at all or not.

Re: Netflix error (-200)

bartekwitkowski — Wed, 21 Sep 2016 21:10:30 GMT

Hi all,

I noticed it has been quite time ago but i have just switched to new xperia z5 and guess what, the same problem with Netflix app. I really think it is xperia related issue as this service works perfectly on other devices. Could you please support?

Thanks,

Re: Netflix error (-200)

Robbalove — Thu, 22 Sep 2016 18:38:50 GMT

I used to have a Z3 compact until 5 days ago when I upgraded to a Z5 compact. Never had a problem with my z3 but I now have the same problem as you others with my z5 compact. Netflix runs perfectly on all other devices in my house but I can't connect to Netflix on my phone. This is definitely an xperia problem.

Re: Netflix error (-200)

Squark — Thu, 29 Sep 2016 20:41:40 GMT

I have the same issue, it used to work but I can't pin point a time when... My wife's z3 compact still works currently. I'd be interested of someone finds a resolution!

Re: Netflix error (-200)

bartekwitkowski — Fri, 21 Oct 2016 21:10:55 GMT

Support team!

is somebody from sony reading this forum? we really wait for solution, please do not ignore us!

Re: Netflix error (-200)

Uliwooly — Sat, 22 Oct 2016 00:20:51 GMT

This is a user based forum, you can contact Sony directly >>> Local support but this is a third party app/service issue, which means that you have to contact them regarding this.

@bartekwitkowski wrote:
Support team!
is somebody from sony reading this forum? we really wait for solution, please do not ignore us!

Re: Netflix error (-200)

KentE — Tue, 06 Dec 2016 00:23:15 GMT

I have also this problem and i have also Xperia z5 Compact

I talked to Netflix support and they are really helpful, but they can´t find what is wrong.

I also talked to sony support but they only say that it is not their problem !!

I have a lot of sony phones. but i will never get another one because of their really bad support

Kent

Re: Netflix error (-200)

Jiipee70 — Sat, 28 Jan 2017 10:00:35 GMT

Same broblem 🤔
Netflix try help but I have not possiblity connect my phone to Windows computer. so they cannot connect my phone. Xperia z5 and Android 6

Works fine with Android 5 in Same phone

Re: Netflix error (-200)

Jiipee70 — Sun, 29 Jan 2017 08:28:14 GMT

And continue...
I reinstal All and after that - everything ok.
So I think its some broblem with OTA update?!

Re: Netflix error (-200)

ski_cut — Sun, 26 Feb 2017 23:51:52 GMT

I had the same problem with my Bravia TV. Everything connected except Netflix. Second Bravia TV in another room works and connects fine.

I disconnected the TV power plug from the socket and switched back on. Netflix asked me to resubscribe and offered a free month as in an initial setup.

Working OK now.