Dead or stuck sub pixel

Tough_Guy — Mon, 11 Jan 2016 07:44:35 GMT

Yesterday I noticed a black pixel on my Z3 compact screen and when I tested display through service menu I realized that my green sub pixel is not responding and while display is showing green color it stay's black. There is no problem with red or blue color.

I don't know if it's a dead or stuck pixel and what should I do with it.Can I use warranty for this?

Re: Dead or stuck sub pixel

Christofer — Mon, 11 Jan 2016 09:57:37 GMT

Hi @Tough_Guy,

Since you experience this also when testing the display it does seem to be a malfunctioning pixel.

According to our warranty information (can be found here) two defective pixels are deemed acceptable but if you want to get this examined more closely you should get your phone examined at one of our authorised service centers. Get in touch with your Local support team for more information on how to proceed if need be.

topic Re: Dead or stuck sub pixel in Z Series

Dead or stuck sub pixel

Re: Dead or stuck sub pixel