topic Re: Automatic Xperia backup fails each time in Z Series

Automatic Xperia backup fails each time

MartinK1 — Tue, 16 Aug 2016 06:23:40 GMT

I've setup Xperia backup on my phone to online storage and scheduled it to every day (would be nice to setup time of day). But it fails every time.

Today it skipped backing up applications and everything else went fine.

If i Manually start the backup, i get 2 app crashes, saying that 'doubletwist' crashed. Doubletwist is a music app..
But the backup works, and finishes..

Its only the automatic backups that fail..

Re: Automatic Xperia backup fails each time

dandy63 — Tue, 16 Aug 2016 07:01:51 GMT

@MartinK not sure if this will work but try running your phone in Safe Mode for a while & try the automatic backup.....if it works fine then a 3rd party app could possibly be affecting/interferring with your auto backup

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Automatic Xperia backup fails each time

Christofer — Tue, 16 Aug 2016 15:39:32 GMT

Hi @MartinK, sorry to hear that.

It is possible that the two apps that crashed for you is the cause of this. Testing your phone in safe mode like dandy63 suggested would be one way to find out if that is the case.

Re: Automatic Xperia backup fails each time

MartinK1 — Tue, 16 Aug 2016 20:06:58 GMT

Hi...

I'll try to set the phone in safe-mode this night and see if the backup goes through tomorrow morning.

Re: Automatic Xperia backup fails each time

dandy63 — Wed, 17 Aug 2016 06:55:06 GMT

@MartinK keep us updated :smileysmileywink:

Re: Automatic Xperia backup fails each time

MartinK1 — Wed, 17 Aug 2016 08:56:55 GMT

okay... i Abandoned the test of using Fail-Safe ... since it makes no sense.

Fail-Safe disables every non-stock app, which essentially makes the test pointless.

Backup is SUPPOSED to work while running the phone in normal mode. so even IF it works flawlessly in fail-safe (which i suspect) then what value would it have to me ?

I need it to work in normal mode !

I could delete / disable DoubleTwist and see if it works, since thats the only program that crashes when doing manual backup...

Re: Automatic Xperia backup fails each time

Christofer — Wed, 17 Aug 2016 15:49:24 GMT

Safe mode would be a way to verify if this is caused by a third party app or not. But if uninstalling the app that crashes is an option for you that is also something that is worth testing.

Re: Automatic Xperia backup fails each time

Eshigemori — Mon, 13 Mar 2017 16:00:31 GMT

Same annoying problem here.... I booted in safe mode, tried to backup again and got the same result.

It goes up to 50% in every item of the backup list and the stalls, nothing happen.

This result shows that there is no interference of thisd party apps. So Sony can not put the blame on others, it is SONY's fault and nobody else's.

Why something that should be simple to solve with a firmware update takes so long ? Defintely this is the last Sony stuff I buy.