topic Re: Dead xperia!! in Z Series

Dead xperia!!

mkgec — Mon, 20 Feb 2017 04:45:23 GMT

Xperia Z3 got dead after restarting couple of times automatically. How to get it back on??

"google.process.gapps stopped working" error msg was getting pushed on the screen, and suddenly phone started restarting in every 2-3 seconds. Could not take the backup as well. Now its completely dead.

Re: Dead xperia!!

CameronT — Mon, 20 Feb 2017 05:23:47 GMT

Hi @mkgec,

Welcome to the community. I am sorry to hear about this.

Can you please try holding the power button and the volume up button at the same time until the phone vibrates 3 times? Then see if it will turn back on.

Re: Dead xperia!!

mkgec — Mon, 20 Feb 2017 05:31:04 GMT

I tried what you suggested, nothing happened.

Is there any way to take the backup atleast??

Re: Dead xperia!!

CameronT — Mon, 20 Feb 2017 06:34:55 GMT

@mkgec,

You cannot back it up if you cannot turn it on I'm afraid

The next thing to try is a software repair.

Re: Dead xperia!!

mkgec — Tue, 28 Feb 2017 01:32:48 GMT

I have tried software repair as well. But nothing is happening after initilization step. What to do next??

Re: Dead xperia!!

Ultraman1966 — Sat, 11 Mar 2017 19:51:16 GMT

If it's that dead your only action is to find a repairer unless you still have warranty on it. Good luck!