topic Re: Email Subscription Alerts in General chat

Email Subscription Alerts

frogger38 — Wed, 11 Nov 2015 10:29:37 GMT

I have stopped getting Subscription ALerts via eMail is this a known problem? I have checked spam folders. I have also checked my forum settings.

Thanks

Re: Email Subscription Alerts

Anonymous — Wed, 11 Nov 2015 11:37:35 GMT

Ive just subscribed to this thread,please reply back.

Re: Email Subscription Alerts

frogger38 — Wed, 11 Nov 2015 12:37:59 GMT

Your, reply.. I have just had two replies on another thread which I have subscribed to, which have not provoked emails.

Thanks

Re: Email Subscription Alerts

Anonymous — Wed, 11 Nov 2015 13:42:29 GMT

Confirmed from me, not working either. Ive reported issue to forum manager.

Cheers

Re: Email Subscription Alerts

Anonymous — Wed, 11 Nov 2015 14:02:54 GMT

@frogger38 - can you confirm if this worked yesterday - i generally dont subscribe to threads, hence i dont know.

Re: Email Subscription Alerts

frogger38 — Wed, 11 Nov 2015 14:14:50 GMT

I think the last alert I had was 20:00 GMT (London) on 8th Nov.

So not working yesterday. Thanks for taking this up.

Re: Email Subscription Alerts

Anonymous — Wed, 11 Nov 2015 15:46:29 GMT

@frogger38 - I have had a chat with the forum manager: the simple answer is... We dont know why its not working.

Long Answer:

Notification emails do not work for you or me. However it does work for others on the UK forum. So assumption was email provider. I have a gmail account, forum manager setup a test gmail account and a test UK logon. All works fine for him on a test thread he created. Yet that same test thread it does not work for me.

Agreed to leave it a couple of days to see if it decides to correct itself - if not a fault will be logged with 'Lithium' to determine the actual issue.

Can you please check that you have active subscriptions in your settings as the forum manager stated that he could not see any under you account - however its likely to be his side that he couldnt see them (possibly). Either way, i have active subscriptions and it doesnt work for me.

Cheers

Re: Email Subscription Alerts

frogger38 — Thu, 12 Nov 2015 04:38:06 GMT

Thanks for your efforts, something is wrong. My email account is with btinternet as host. The email is fine, I use a Sky TV forum which is Lithium hosted which still works fine to the same address. Yes I have 5 subscriptions active on the forum all which used to work fine, many posts have been made and no alerts received.

To attempt diagnostics, I set up a new (temporary) account to a different address and received the email check email and the welcome Email, set up subscriptions, but I receive no alerts regarding posts from the Sony forum.

I'll see what happens, if nothing try and find a contact in Lithium.

Feel free to pass the above to a forum manager.

Re: Email Subscription Alerts

Anonymous — Tue, 17 Nov 2015 14:27:11 GMT

@frogger38 a 'ticket' was opened with Lithium yesterday, and with providing them with some examples, it is now working for me. Can you confirm if it is now working for you too.

Cheers

Re: Email Subscription Alerts

frogger38 — Wed, 18 Nov 2015 09:55:59 GMT

@AnonymousRegretably.. NOT working for me as yet, i did not get a mention email, a posting alert in this or any other thread, and just tried a PM from my second account and that still does not email a alert to me.

Re: Email Subscription Alerts

frogger38 — Wed, 18 Nov 2015 10:01:49 GMT

@Anonymous ironically I just got an email alert for a 'new badge' for 50 posts after that last post, but still no PM, Subscription, or mention alerts.

Re: Email Subscription Alerts

frogger38 — Wed, 18 Nov 2015 12:50:02 GMT

@Anonymous looks like mine just started to come through at 11:00 GMT. We'll see how it goes, I'm not sure it hasn't missed a few.

Re: Email Subscription Alerts

Anonymous — Wed, 18 Nov 2015 13:02:46 GMT

@frogger38 - test. Sending you a PM too.

Re: Email Subscription Alerts

Anonymous — Wed, 18 Nov 2015 13:08:22 GMT

Frogger - have you subscribed to this thread?

Re: Email Subscription Alerts

Anonymous — Wed, 18 Nov 2015 13:09:25 GMT

Testing notification for solved thread.

Re: Email Subscription Alerts

Anonymous — Wed, 18 Nov 2015 13:11:10 GMT

Removed 'solved'

Re: Email Subscription Alerts

frogger38 — Thu, 19 Nov 2015 12:15:28 GMT

@Anonymous No still not working, although had received the odd one, but still no alerts for PM or @ mentions.

Have sent you PMs with personal details in, but I now believe the Lithium Host servers are being blocked or partially blocked by BT's mail servers for btinternet.com and btopenworld.com addresses. other domains seem OK. I have subscribed to this thread, but had no alerts. (Possibly this blocking was due to high traffic as a result of the Sony Bravia Android TV tread)