topic Re: WI-1000x headphone issue in Portable Audio

WI-1000x headphone issue

Dr_Bex — Mon, 10 Sep 2018 20:17:02 GMT

Hi all.

I've a pair of bluetooth WI-1000x headphones. I think they're great but when connected with my phone (Galaxy Note 9) I'm getting a floating notification on the screen stating the battery level of the headphones. This is fine, the issue is that this notification pops on my screen every three seconds or so which makes watching any video content on my phone incredibly annoying (see attached screenshot). I've turned phone on/off, headphones on/off and factory reset them to no avail.

Can anyone please help? It's driving me bananas.

Re: WI-1000x headphone issue

Sean_Mc — Wed, 12 Sep 2018 15:19:44 GMT

Hi there,

Welcome to the Sony Community.

Have you tried to disable and re-enable the Bluetooth on your phone and see if this resolves the issue?

Let me know how you get on?

Best wishes,

Sean Mc

Re: WI-1000x headphone issue

Dr_Bex — Wed, 12 Sep 2018 15:37:11 GMT

Yes.

I have reset the firmware on the headphone and done all the usual stuff like disabling and re-enabling bluetooth to no avail.

What I have discovered is that it appears linked to the GA integration. If I turn off the GA it doesn't happen so it's likely a software issue.

Re: WI-1000x headphone issue

Sean_Mc — Wed, 12 Sep 2018 15:58:41 GMT

Hi again,

It might be worth getting in touch with the support team for further help here.

Best wishes,

Sean Mc