https://community.sony.lt/t5/portable-audio/wh-1000xm3/m-p/2518457#M5185 <P>hi</P><P>the left earphone is dead. Absolutely no sound and no noice cancelling.</P><P>is this due to the update or just a malfunction?</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 06 Oct 2018 15:35:03 GMT Vidogbrei 2018-10-06T15:35:03Z https://community.sony.lt/t5/portable-audio/wh-1000xm3/m-p/2518457#M5185 <P>hi</P><P>the left earphone is dead. Absolutely no sound and no noice cancelling.</P><P>is this due to the update or just a malfunction?</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 06 Oct 2018 15:35:03 GMT https://community.sony.lt/t5/portable-audio/wh-1000xm3/m-p/2518457#M5185 Vidogbrei 2018-10-06T15:35:03Z https://community.sony.lt/t5/portable-audio/wh-1000xm3/m-p/2518475#M5187 <P>Hello&nbsp;<a href="https://community.sony.lt/t5/user/viewprofilepage/user-id/778969">@Vidogbrei</a>,</P> <P>&nbsp;</P> <P>try to reset the headphones as described here:&nbsp;<A href="https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703078.html" target="_blank">https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703078.html</A></P> <P>&nbsp;</P> <P>If the issue persists, you may contact the service or get it replaced at the place of purchase.</P> <P>&nbsp;</P> <P>- Nic</P> Sat, 06 Oct 2018 16:30:47 GMT https://community.sony.lt/t5/portable-audio/wh-1000xm3/m-p/2518475#M5187 IamNic 2018-10-06T16:30:47Z