topic Re: WF-1000XM3 window 10 issue in Portable Audio

WF-1000XM3 window 10 issue

chmacdo84 — Mon, 07 Oct 2019 08:32:58 GMT

Hi,

I am having trouble pairing these to a Windows 10 laptop. They don't appear to show up as an audio device. I would try updating the firmware, but the link to it has been removed.

Any help would be much appreciated as it seems impossible to actually get hold of someone that works at Sony.

Many thanks,

Chris

Re: WF-1000XM3 window 10 issue

Pascale_F — Tue, 08 Oct 2019 18:39:35 GMT

Hi Chris,

Welcome to the community.

I'll see if I can track down an answer. Maybe someone else in the community has an idea in the meantime.

Thanks,

Pascale

Re: WF-1000XM3 window 10 issue

The_Black_Rose — Fri, 11 Oct 2019 16:36:12 GMT

Hi Chmacdo84,

I believe that Sony will release a fix for this in the next update.

Cheers,
The_Black_Rose

Re: WF-1000XM3 window 10 issue

chmacdo84 — Wed, 23 Oct 2019 09:31:01 GMT

[edited] Ignore

Re: WF-1000XM3 window 10 issue

calille22 — Tue, 22 Oct 2019 07:01:52 GMT

I have paired my headphones to my windows 10 laptop without any issues.

Yes they do not appear under available audio devices, so you just click on the Add Bluetooth or other device, then select the first option Mice, keyboards, pends or audio...... Hey presto the headphones appear!

Sorted for me.

Carl.

Re: WF-1000XM3 window 10 issue

chmacdo84 — Wed, 23 Oct 2019 09:41:50 GMT

Yeah, that doesn't work. Which is why Sony are issuing a firmware update to fix it.

Re: WF-1000XM3 window 10 issue

chmacdo84 — Mon, 04 Nov 2019 09:20:46 GMT

~A month has passed.

Still no fix issued. Still can't use on Windows 10. Still disappointed.

Re: WF-1000XM3 window 10 issue

Styxor — Mon, 04 Nov 2019 11:53:04 GMT

And absolutely no information about, if and when they will release a new firmware update.

Sony doesn't care about their users.

Re: WF-1000XM3 window 10 issue

chmacdo84 — Tue, 05 Nov 2019 08:41:46 GMT

Update: Just this morning Sony has released a firmware update and it works for me. Finally! Can now use the headphones as I originally intended!

Re: WF-1000XM3 window 10 issue

temmens — Thu, 09 Apr 2020 20:53:06 GMT

Hi there, you say this has been fixed, but the audio quality when I connect my earphones as the "headset" is trash - is there another way to do this?

Re: WF-1000XM3 window 10 issue

rogerd202 — Thu, 16 Apr 2020 17:50:00 GMT

I'm also trying to pair my new headphones to Win 10 v 1909 but nothing is found. Other devices pair okay. The headphones connected to my phone okay via the Android app. Using headphone firmware 4.2.2 as supplied but I've yet to find how to update the firmware or find the latest and the app doesn't seem to indicate a way to do it.

Re: WF-1000XM3 window 10 issue

rogerd202 — Fri, 17 Apr 2020 06:58:24 GMT

An update to my previous post above - it seems that my laptop was in the middle of downloading and installing a large Windows Update while I was trying to pair. Once the update had installed and I restarted, the headphones paired without any problem........