topic Re: STR-DN1080 Home Network issue in Hi-fi Systems

STR-DN1080 Home Network issue

Leidal — Fri, 14 Dec 2018 08:26:16 GMT

Dear All,

I would like to ask for your help with regards to the STR-DN1080 multi channel av receiver.

I am a user from Europe and I am having trouble with the Music Center app to stay connected with my home network. My amplifier is connected to the network with a network cable and is split to 2 zones. When I run the easy setup through my tv within the amplifier interface, the network gets connected easily and i can use the Music Center app to control the amplifier via network connection. However, when I turn off the amplifier and turn it back on it cannot anymore connect to the home network.. Strange thing is that within Spotify I have the option to start playing my music via Spotify connect and it turns the amplifier on, however it doesnt anymore connect to the Home Network through Music Center app and I cannot control sounds of the zones or anything else. When I try opening the app it tells me to connect via bluetooth.. When I do, it works of course but its bluetooth connection and not home network.

Many thanks in advance for your help in this!

Regards,

Thomas

Re: STR-DN1080 Home Network issue

EdwinaU — Sat, 15 Dec 2018 19:50:43 GMT

Hi Thomas,

Welcome to the community.

Please try the troubleshooting tips in the Music Center app FAQs and Help centre here. Let us know how you get along.

Best wishes,

Re: STR-DN1080 Home Network issue

Leidal — Mon, 17 Dec 2018 08:50:51 GMT

Dear Ed,

Thank you for your message, but I have already checked those tips and none address my issue...

Hope someone can assist me with the specific issue.

Thanks all!

Cheers.

Re: STR-DN1080 Home Network issue

Win_88 — Mon, 17 Dec 2018 16:02:08 GMT

Hi Leidal,

Have you checked if the firmware is up to date? The latest version can be found here: https://www.sony.co.uk/electronics/support/audio-components-receivers-amplifiers/str-dn1080/downloads/00015532

Win_88

Re: STR-DN1080 Home Network issue

Leidal — Mon, 17 Dec 2018 20:37:40 GMT

Hi Win_88,

Thanks for your message. Yes, my firmware is up to date..

Really no idea why its not connecting to the network properly.

Cheers

Re: STR-DN1080 Home Network issue

Win_88 — Tue, 18 Dec 2018 12:24:35 GMT

Hi Leidal,

I took a look at the help guide and found these steps: https://helpguide.sony.net/ha/strdn108/v1/en/contents/TP0001221163.html

Another idea that popped in my head while writing this is to test a different network; you can do that by creating a wifi hotspot from a smart phone and then connect both the receiver and you own phone to it then try connecting in the same way again.

Let us know how it goes!

Cheers,

Win_88

Re: STR-DN1080 Home Network issue

Leidal — Wed, 19 Dec 2018 19:08:28 GMT

Hi Win_88,

Thanks for your next tip. It looked promising but unfortunately all those mentioned are ON and ALLOWED.

I also tried creating a new network with a phone, but the issue remains. Once the amp turned off and turned back on again it just loses the network and can only connect via bluetooth. If I enter easy setup and run the setup again (even though it already has a tick next to Internet Connection Settings), then the network works. Then I turn off the amp and back on again and the phone just doesnt connect through the Music Center app.

I couldnt get the pattern yet, but sometimes the network does get connected randomly. I tried paying attention to what I did or how i played music during those times but not able to figure out the pattern there..

Another information that might cause the underlying issue is that when I turn on the amp it always wants to connect to a Bluetooth device by default. The 'CONNECTING' sign is blinking on the amp and then 'PAIRING'. Of course if I dont pair it via bluetooth it gives up after a while. BUt could this be an issue that the amp always wants to connect via bluetooth and kind of forget about that there is a home network already set up and it should connect through that?

Thanks.

Leidal

Re: STR-DN1080 Home Network issue

Win_88 — Thu, 20 Dec 2018 11:23:24 GMT

Hi again,

How about a factory reset then? here are the steps: https://helpguide.sony.net/ha/strdn108/v1/en/contents/TP0001221267.html

Win_88

Re: STR-DN1080 Home Network issue

Leidal — Thu, 20 Dec 2018 12:40:30 GMT

Hi Win_88,

Tried that also already..

Just a side note in case you had some influence on the developers.

I honestly think that the app interface is faulty somehow. Plus its not user friendly at all i found.

For instance the zone colume control is a mess. Why do we have to click so many times to control the volumes in each zone? I open the app, click on the amplifier, wait for it to load and sometimes it doesnt even load and have to restart the app, then have to click on top for Main Zone, then change it to Zone 2 and only then I am able to change the volume. Then if i open spotify to change the music the Music Center app doesnt stay on the volume control page on the background and I have to select the respective Zone again... This really is not user friendly at all.

For instance my brother has a Denon amp and within that app you can open one single page where you can turn zones on and off and change volumes.

I would even add a feature where you can set the default volume of zones when turned on in different times of the day. For instance I listen to music in the mornings also. Zone 2 is bedroom, so for example in the morning from 6-10 am when I turn on the amp it starts playing music in Zone 2 at a low volume and Main Zone is somewhat higher as its in the kitchen and living room. So many cool things could be added, but honestly the current app is an annoyance.

Really dont understand what Sony did with this app development...

Sorry for this little burst.

Cheers,

Leidal

Re: STR-DN1080 Home Network issue

Win_88 — Fri, 21 Dec 2018 12:30:53 GMT

Hi Leidal,

I'll definitely pass your feedback on as well as the issue connecting to the network to my Sony contact. I'm sure they can help.

Win_88

Re: STR-DN1080 Home Network issue

Leidal — Fri, 21 Dec 2018 12:59:17 GMT

Hi Win_88,

Great, thanks for your support. I hope your contact can find the answer here.

Cheers,

leidal

Re: STR-DN1080 Home Network issue

dudexk — Sun, 19 May 2019 09:29:45 GMT

I have the same issue too - If I unplug the receiver and plug it, the app connects but once the receiver is turned off and on then the app won't connect. It's very annoying and I've tried everything I could think of, firmwares/apps are all up to date...

Re: STR-DN1080 Home Network issue

Leidal — Sun, 19 May 2019 09:44:54 GMT

Hi Dudexk,

Exactly... I still have the issue and I can only connect via Bluetooth since my post. No updates were done to the app ever since either. The user experience of the app is very dodgy.

Super annoying things for such an amp..

Re: STR-DN1080 Home Network issue

philmorris1892 — Mon, 17 Jun 2019 18:19:18 GMT

Have exactly the same problem, wired and wireless connections not holding when the amp is turned off. Very annoying? Please help?

Re: STR-DN1080 Home Network issue

Leidal — Thu, 04 Jul 2019 20:05:51 GMT

Exactly!! Same issue remains for me. Super annoying and great shame that such a company cant solve this. In addition, since this morning when i connect via bluetooth (which I have been doing since I bought the amp, even though the biggest advantage would be wifi connection which obviously doesnt work...), i cannot access volume control for Zone 2!!!??? Ridiculous. Gonna start a topic on this.

Re: STR-DN1080 Home Network issue

rosswinter — Fri, 12 Jul 2019 08:45:23 GMT

Exactly the same issue for me (what brought me here actually...)

There is clearly a problem with either the SW on the amp or the FW on the NICs.

I can configure both types of connections fine and then they will be lost again, there is no issue with my network either wired or wireless.

PLEASE Sony at least acknowledge there is an issue and tell us how you plan to remidiate.

Thanks

Ross

Re: STR-DN1080 Home Network issue

Avisarik — Sat, 24 Aug 2019 06:35:15 GMT

I have the same issue. Last year with older version it was OK.

Re: STR-DN1080 Home Network issue

grolschie — Tue, 08 Oct 2019 22:10:15 GMT

To those who have already posted in this thread, if you are still having this problem and are Android phone/tablet users, have you tried my app, StrRemote Pro? So as to not hijack this thread, let me know via PM if interested...

Re: STR-DN1080 Home Network issue

dudexk — Tue, 08 Oct 2019 23:19:46 GMT

Yes please, let's see if it works...

Re: STR-DN1080 Home Network issue

grolschie — Tue, 08 Oct 2019 23:36:28 GMT

PM sent