topic Re: Turntable PS-HX500 recording software problem with Windows 11 in Hi-fi Systems

Turntable PS-HX500 recording software problem with Windows 11

josousa14 — Fri, 17 Jun 2022 22:44:35 GMT

Having the PS-HX500 turntable for 2 years, used a lot to digitalise my vinil collection using the exclusive app Hi-Res Audio Recorder. Used on my laptop with windows 10. Worked perfectly.

Now I've bought a new laptop with windows 11 pro. After instaled the Hi-Res Audio Recorder, to my surprise the app window is so small that it's almost impossible to see the information on it. No option to resize/maximise the app window.

Contacted sony support explaining the problem and got the following answer:

"(...) Thank you for contacting Sony support.
We are sorry to learn that the recorder windows is too small and can not be re-sized on Windows 11 Pro.
With reference to your enquiry, we can confirm that the device is not yet compatible with Windows 11 and we cannot confirm unfortuantely if a software will be released or not baring in mind that the product is manufactured back in 2016.(...)"

Anyone with the same problem? Any thoughts or sugestions?

Thanks in advance

Re: Turntable PS-HX500 recording software problem with Windows 11

Sonyvores — Tue, 05 Jul 2022 21:49:08 GMT

You never could resize the HR recorder windows from start.

I guess your new screen resolution is to high...you'll have to change it until Sony update the software for higher resolution screen.

Re: Turntable PS-HX500 recording software problem with Windows 11

josousa14 — Wed, 06 Jul 2022 01:00:21 GMT

Thanks for your reply.

Do you think there'll be an update to Hi-Res Audio Recorder software any time soon??

Re: Turntable PS-HX500 recording software problem with Windows 11

HannahEd01 — Wed, 06 Jul 2022 14:53:57 GMT

Hi josousa14, Sony has been upgrading a lot of software lately to keep up with the Windows 11, figers crossed this one gets updated as well. You can keep an eye on the support page to see the new updates.

Re: Turntable PS-HX500 recording software problem with Windows 11

josousa14 — Wed, 06 Jul 2022 15:37:40 GMT

Hope so!

Thanks for your reply.

Re: Turntable PS-HX500 recording software problem with Windows 11

AMomentaryLapse — Sun, 01 Jan 2023 13:46:38 GMT

Was this problem ever resolved?

Re: Turntable PS-HX500 recording software problem with Windows 11

josousa14 — Mon, 02 Jan 2023 11:16:35 GMT

Only works downgrading the screen resolution.

Still waiting for a software upgrade to work in windows 11 on a proper way.

Thanks for asking.

Re: Turntable PS-HX500 recording software problem with Windows 11

Sonyvores — Thu, 19 Jan 2023 18:15:50 GMT

Thanks for the "sad" update @josousa14