topic Re: Sony A7RV EVF pixelated edges when viewing with zoom in Alpha & NEX interchangeable lens cameras

Sony A7RV EVF pixelated edges when viewing with zoom

PharoahZorba — Sun, 06 Aug 2023 13:38:19 GMT

I recently bought an A7RV and have just noticed that if I view an image through the EVF, and press the zoom button to review the image in detail, high contrast edges such as a bird or leaf against the sky, are highly pixelated around the edge of the subject. The LCD display appears fine, and the pictures are also fine, so the problem seems limited to the EVF. But the A7RV EVF is supposed to be very high resolution, so I can't understand what is going on.

To compare, if I take the same shot with the same lens on my Sony A7Riv, the problem does not occur. Neither does it occur on my wife's A7RV, so I am wondering if mine is faulty or there is a menu setting I just can't find to fix this. I have tried setting the display quality to high in the finder/monitor menu, but that doesn't fix it.

While making these comparisons, I also noticed that when I press the zoom button while viewing, I only get about half the zoom in the EVF, compared to my A7Riv and my wife's A7RV. I have to press the button again to zoom in closer, but that's when I get the badly pixelated edges in the EVF.

Can anyone help please?

Re: Sony A7RV EVF pixelated edges when viewing with zoom

danardeng — Sun, 06 Aug 2023 18:13:39 GMT

You can select the initial magnification from menu

https://helpguide.sony.net/ilc/2230/v1/en/contents/TP0002919984.html

Regards the EVF, are you able to post a picture taken with your phone (for example) of the issue of EVF?

If it’s a real issue, you can only contact support to have technical analysis.

Re: Sony A7RV EVF pixelated edges when viewing with zoom

PharoahZorba — Mon, 07 Aug 2023 14:33:40 GMT

Hi Team

Thank you for your reply.

I've taken a picture of a tree branch, one with the A7RV, and one with my A7Riv.
I've then used my mobile phone (a Sony Xperia 5iv, which is excellent!) to take a picture of the images in the EVF of each camera. I used the same lens on each camera and took simple snaps on the P setting. Moving clouds between shots changed the background colour but that makes no difference to the pixelation you can see in the shots.
The first two images (a) and (b) (with bluer background) are taken through the EVF of the Sony A7Rv, which show the pixelation around the leaves.
The second two images (c) and (d) (with whiter background) are taken through the EVF of the Sony A7Riv, and have no pixelation.
Please let me know if you need anything else.
Kind regards
Mark

Re: Sony A7RV EVF pixelated edges when viewing with zoom

danardeng — Mon, 07 Aug 2023 16:01:54 GMT

It seem at all a compression of image. The more evidence in EVF vs LCD could be the highest contrast of oled inside EVF.

For me it’s not an issue of the EVF.

Are you using uncompressed raw in both cameras, and without “+ JPG” option?

Re: Sony A7RV EVF pixelated edges when viewing with zoom

PharoahZorba — Mon, 07 Aug 2023 16:42:12 GMT

I think they're both set the same:

On the A7RV, in Image Quality Settings 3/55, Slot 1 is set t jpeg Fine, L 60M. Slot 2 is Raw (S).

In Recording Media Settings 1/1, Photo Media is set to Sort Recording. Video Media is set to Slot 2.

On the A7Riv, in Setup 5/7, Slot 1 is prioritised and set to Sort (jpeg/raw)

In Quality/Size 1/15, File Format is Raw&JPEG. RAW is compressed. JPEG is Fine. Image Size is L 60M.

Re: Sony A7RV EVF pixelated edges when viewing with zoom

danardeng — Mon, 07 Aug 2023 17:25:12 GMT

Try to set RAW only. It could be a difference on jpg management on playback.

At the base, the EVF has no problem because menu (that has high contrast) is well displayed. So it’s not an hardware issue.

Probably is a difference in software, and we are looking at that

Re: Sony A7RV EVF pixelated edges when viewing with zoom

PharoahZorba — Mon, 07 Aug 2023 17:47:37 GMT

I tried setting both slots to RAW (s) and then Raw Uncompressed but it doesn't solve the problem. If software, do you think I should reset and re-install the latest firmware?

Re: Sony A7RV EVF pixelated edges when viewing with zoom

danardeng — Mon, 07 Aug 2023 19:33:01 GMT

On so complex devices, the reset is always a chance, but I dubit this is the case.

As “software issue” I mean that it could be normal.

I try to keep you in contact with support, maybe they have better answer 🫣🤞

Re: Sony A7RV EVF pixelated edges when viewing with zoom

danardeng — Mon, 07 Aug 2023 19:44:06 GMT

PS: you don’t have modified the picture style with details or contrast boosted, right?

https://helpguide.sony.net/ilc/2230/v1/en/contents/TP0002920003.html

Re: Sony A7RV EVF pixelated edges when viewing with zoom

PharoahZorba — Mon, 07 Aug 2023 22:26:31 GMT

Nah, in Exposure menu 18/55, I have DRO on, Creative Look Standard, Picture Profile Off, and Skin Effect Off. Thanks for the thought though.

Re: Sony A7RV EVF pixelated edges when viewing with zoom

HannahEd01 — Tue, 08 Aug 2023 11:01:30 GMT

Hey PharoahZorba,

If you are experiencing pixelation on the edges of the electronic viewfinder (EVF) on your camera, there are a few potential reasons for this issue:

1. Low image quality setting: Check the image quality settings on your camera. If you have set the image quality to a lower resolution or if you are shooting in JPEG format with heavy compression, it can result in pixelation or loss of detail, including on the edges of the EVF.

2. Display settings: The pixelation may also be related to the display settings of the EVF. Make sure that the display resolution is set to its highest setting. You can usually find these settings in the camera's menu under the display or viewfinder options.

3. Dirt or smudges on the EVF: Check the surface of the EVF for any dirt, fingerprints, or smudges that might be affecting the image quality. Clean the surface gently using a microfiber cloth or lens cleaning solution to remove any debris that could be causing the pixelation.

4. Firmware issues: Ensure that your camera's firmware is up to date. Sometimes, camera manufacturers release firmware updates that address display issues and improve overall performance.

https://www.sony.co.uk/electronics/support/e-mount-body-ilce-7-series/ilce-7rm5/downloads

5. Hardware malfunction: In rare cases, the pixelation on the edges of the EVF could be due to a hardware malfunction. If none of the above solutions resolve the issue, it may be necessary to send it for inspection.

You can contact the support here:

https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=mobile&tab=Tips

It's worth noting that EVFs typically have a lower resolution compared to the camera's actual sensor. Therefore, some level of pixelation or loss of detail around the edges may be normal. However, if the pixelation is excessive or interfering with your ability to accurately compose your shots, it's best to address the issue using the steps mentioned above.

Re: Sony A7RV EVF pixelated edges when viewing with zoom

PharoahZorba — Tue, 08 Aug 2023 13:41:51 GMT

Hi and thanks for your suggestions.

Unfortunately I've already worked through items 1 to 3 to no avail.

I'm re-downloading the latest firmware and will re-install as a long-shot.

Otherwise, unless Support has any further suggestions, I think I might have to put it in for an examination/repair.

Re: Sony A7RV EVF pixelated edges when viewing with zoom

HannahEd01 — Tue, 08 Aug 2023 13:47:32 GMT

Hi PharoahZorba, if the issue remains after all the above, then certainly it needs to be sent for inspection, I put the contact details for Sony support above. Good luck.

Re: Sony A7RV EVF pixelated edges when viewing with zoom

PharoahZorba — Tue, 08 Aug 2023 14:51:53 GMT

Eureka!!!

I downloaded the latest firmware but the camera wouldn't accept it, as it already up to date.

As a completely random next step, I thought I would reset the camera, so I pressed the Initialise button.

After setting up, I've just taken a picture and the view through the EVF seems to be cured i.e. no more pixelation! I'll keep testing and report back later if anything to add.

It has made me retrace my steps when I got the camera. It came with the v1 firmware. I set the camera up, and later on installed the V2 update. I didn't press the Initialise button at that time though so maybe it's something to do with the update process?

Anyway, at the present time, everything is good again! Phew!!!

Thank you for your help.

Re: Sony A7RV EVF pixelated edges when viewing with zoom

Piscie — Fri, 11 Aug 2023 15:06:01 GMT

Hello @PharoahZorba, brilliant! Thanks for updating the thread with the solution!