topic Re: Cash back problems in Cyber-shot compact cameras

Cash back problems

Chrishall — Fri, 31 Aug 2018 09:26:45 GMT

I am losing the will to live! I am trying to claim a Sony cash back for an RX100 Mk4 and am currently getting nowhere! I’m being told that the jpeg image of the Amazon VAT invoice is not clear enough. On my computer it’s so clear that my 100 year old granny could read it from a mile away without her glasses! I’m getting the impression that Sony are doing everything they can to stop the claim going through. I’ve phoned the support desk several times without getting any further. Has anyone else experienced this? Any suggestions please?

Re: Cash back problems

Pascale_F — Sat, 01 Sep 2018 12:01:55 GMT

Hi Chris,

Welcome to the community.

This sounds frustrating - I'll see if I can get some advice for you. Maybe someone else in the community can help in the meantime.

Thanks,

Pascale

Re: Cash back problems

alinapopescu — Sat, 01 Sep 2018 14:55:31 GMT

I have issues with the cashback claim as well. I am completing all the fields, and then submit, and I am redirected to a site sorry.sony.co.uk which says there was a problem and the engineers are "working" on it. Then when trying to resubmit, I am told that a cashback for this product was already submitted. I am trying to check to status of the claim, but guess what, I do not have a claim number to check it, and so I am stuck. I am sure that I will not receive anything and then I will be told that the claim was lost somewhere and did not meet the deadline.

Very ugly, and not professional way of dealing with this promotion, it is shamefull. And when I think I've spent so much money with their products...this is just pulling me away from this company/brand

Re: Cash back problems

Chrishall — Sun, 02 Sep 2018 09:55:50 GMT

Many thanks Pascale. I am constantly being told that my scan of the proof of purchase is no clear enough. It's very clear on my screen! I don't think I'll be buying a Sony product again unless it's sorted really soon.

Re: Cash back problems

Chrishall — Sun, 02 Sep 2018 09:57:42 GMT

I am getting nowhere with this and will not be buying a Sony product again in the future. Good luck!

Re: Cash back problems

mr-michael — Sun, 02 Sep 2018 16:01:42 GMT

Same hear too.

Bought and registered Sony RX111 from John Lewis. With £150 Sony cash bach offer.

Waited 30 days as required took a very clear photo of the serial number and copied the JL VAT invoice.

Was told that they couldnot see the seial number clearly !!!!

And the John Lewis vat receipt had not enough info.

Just back from a two holiday and told my claim was now invalid as i have passed some 10 day cut off to reply.

Angry and frustrated i am off to John Lewis to see if they have a better receipt.

i feel like piggy in the middle.

xpensive camera

Re: Cash back problems

Chrishall — Sun, 02 Sep 2018 17:24:38 GMT

I feel your pain! This is more or less a mirror image of my problem! I'm convinced it's a concerted effort on their part to put so many hurdles in the way in the hope that you will hive up! I'm determined to carry on the fight. My scanned document was as clear as day. I even sent a 'zoomed in' version, all to no avail. Good luck with your fight1 We must compare notes again.

Re: Cash back problems

firemantrippy — Wed, 05 Sep 2018 10:33:47 GMT

Had the same thing happen when I tried to claim for a Sony Flash FVL-F43M, they said the photo of the Serial number did not match the Serial number on the sales slip, the serial number was stamped into the flash but the last figure "9" was niot very distinct, after I threatened to put it on social media, hey presto they honoured the cahback, but I agree looks to me like they are trying to get out of as many "cashback" claims as possible, just about to put in another claim for an RX10 M3, should be interesting.

Re: Cash back problems

firemantrippy — Wed, 05 Sep 2018 10:35:27 GMT

Threaten them with "Social Media", and resubmit your claim, it worked for me.

Re: Cash back problems

mr-michael — Sun, 03 Feb 2019 13:10:18 GMT

Update. I recieved the £150 cashback after sending yet another picture of the serial number and the JL VAT invoice

I also asked for them to comfirm that it was all in order. Not a sausage, b****er all. But the money appeared in my account two weeks later.

If only their customer skills were as good as the camera.

I really didn't need to feel like Angry of Tuinbridge Wells. Thank you Sony.

Re: Cash back problems

HotSh0e — Wed, 06 Feb 2019 14:37:44 GMT

It is quite a performance claiming your £50 back I know, practically have to give your life history + also had to photograph my new Sony camera with its serial number showing. Did you do that? Is there some way of enhancing the print on your Amazon receipt and make the print bigger, perhaps that might help. Silly question but have you asked why they cannot read the print? Also couldn't claim back until after a certain date I discovered this from someone at Sony - email.

Re: Cash back problems

chrhall28 — Wed, 06 Feb 2019 14:56:45 GMT

All sorted now thanks (see higher up this thread). I’m just about to send a different claim off so fingers crossed! 🙂

Re: Cash back problems

wiplumb48 — Fri, 15 Feb 2019 15:43:30 GMT

I agree with your sentiments. I have submitted a claim several times to be informed that it is not valid. I dont know how to go about resolving this issue as i have processed the claim correctly. I made the purchase because of the cash back offer in prefernce to a Nikon camera which would have been cheaper.I would hope that Sony support would get back to me and tell me precisely what else I need to do to get the calim accepted.

Re: Cash back problems

chrhall28 — Fri, 15 Feb 2019 19:05:50 GMT

Isn’t it frustrating! I do hope you get the money soon. I’m still waiting for my second claim to be paid. At least this time my document submission was accepted.

Re: Cash back problems

Briopad — Fri, 15 Feb 2019 19:24:31 GMT

After buying my Sony A7 camera in December 2018 and registering after the 30 days I have received the same standard letter of not being able to read the receipt. I have sent another but it seems all we are doing is playing their games.

Will contact Trading Standards tomorrow as they must be aware of what’s happening by this dreadful company and refer them to these posts. Wish I had never bought Sony and should have gone with Canon.

Absolutely disgraceful company

Re: Cash back problems

chrhall28 — Fri, 15 Feb 2019 19:30:26 GMT

Good luck. Isn’t it a shame as I do love Sony cameras and lenses!

Re: Cash back problems

Briopad — Tue, 19 Feb 2019 16:52:19 GMT

Told Sony Customer Services today that I was writing to the CEO at their head office in London about this mis-selling of this cash back promotion. They wouldn’t give me ( but said they didn’t know) his name or address. Oh right!!! Trading standards advised me to do this with an official complaint as they have broken the contract.

The young lady said the photo of my receipt was not clear!!

I had taken the photo with the new £1,000 A7 camera equipment that I bought !! That says a lot about their product

***** you couldn’t make this up could you.

Why would Sony treat customers so badly?

Re: Cash back problems

chrhall28 — Tue, 19 Feb 2019 18:11:22 GMT

The whole process is so frustrating! I’m still waiting for my second cashback claim to be honoured. I’m sure they hope you give up! 😡

Re: Cash back problems

Briopad — Tue, 19 Feb 2019 19:08:27 GMT

Hi Thanks and good luck to you. I just can’t believe how thick they are when they spend millions on advertising and seem determined to pee loyal customers off

Re: Cash back problems

HDUK2171 — Tue, 19 Feb 2019 20:48:05 GMT

I sent mine off in the 30th Jan, the last one i sent off it didnt take long but looking at your posts they seem to be playing a game, so im expecting the same, i sent them a pic took on my iphone of the reciept last time.

Id say to them theres something wrong with your camera, if they say they cant read a photo taken with it, not good advertising for them, Fingers crossed we all get it sorted ASAP.

Is there anyway of seeing how the claim is going, or just the case of waiting game?

Cheers