topic Re: Playmemories Home - Cannot select import folder in Cyber-shot compact cameras

Playmemories Home - Cannot select import folder

Scotview — Fri, 30 Nov 2012 06:54:14 GMT

hi,

I am trying to import media from memory cards taken from an HX20V and RX100

I can see and select the media to import but when I browse to import to a folder the OK button is greyed out.

If I select "import by date" this works fine but I cannot import to a folder.

See attached jpeg showing the greyed out screen.

Re: Playmemories Home - Cannot select import folder

blaireau_photo — Sun, 25 Nov 2012 08:33:22 GMT

Hello Scotview

Have you checked to see if you have the latest version of Playmemories Home installed from the following link:

http://www.sony.co.uk/support/en/product/DSC-HX20V/updates

Thanks,

Simon

Playmemories Home - Cannot select import folder

Scotview — Sun, 25 Nov 2012 19:16:34 GMT

Hi blaireau,

Thanks for the link, I updated PlayMemories Home as requested, nice calendar feature.

The folders are still Greyed out.

The C/Dell folder is not greyed out, see attached jpeg. The C/Video folder is also not greyed out.

The C/Users folder is greyed out and this is the obvious place where I would wish to import the selected photo and video files from the camera's card.

Could it be that PMH doesnt like folder structures with several levels, this was a problem with some programmes many years ago.

I will continue to upload all video and photos from a card then delete via Playmemories Home but it is a shame that I cannot use the preview and selective upload feature to save my hard drive getting full.

Do you think this is a bug ?

Best regards

Scotview.

Re: Playmemories Home - Cannot select import folder

blaireau_photo — Mon, 26 Nov 2012 10:10:41 GMT

Hello again

This does sound like it could be some kind of bug. I see that you are using Windows 7 so if you let me know exactly which version you are using (32 or 64 bit, Home/Professional etc.) I will refer your issue to Customer Support to see if they have any ideas what could be causing the greyed out button.

Thanks,

Simon

Re: Playmemories Home - Cannot select import folder

Scotview — Mon, 26 Nov 2012 13:31:30 GMT

Hi Blaireau,

Thanks for the reply.

I am running Windows 7 Home Premium.

64 Bit Operating System.

It will be interesting to hear what Customer Support say.

Best Regards

Playmemories Home - Cannot select import folder

blaireau_photo — Fri, 30 Nov 2012 06:52:22 GMT

Hello again

Thanks for letting me know. I will escalate this to customer support and I will be in touch when I hear back from them.

Simon

Message was edited by: blaireau_photo

Re: Playmemories Home - Cannot select import folder

nielslundbye — Sat, 13 Dec 2014 16:14:04 GMT

I'm using latest version of PlayMemories, Windows 7 64 bit. And I can't choose folder now I moved my photos under a Onedrive-folder. I can import "outside" onedrive-folder...

Still a bug???

Re: Playmemories Home - Cannot select import folder

bcslattery — Tue, 26 Apr 2016 19:39:19 GMT

I'm having the same problem too. It won't let me select a DropBox folder to import my photos into the 'OK' button gets greyed out. Any ideas?

Re: Playmemories Home - Cannot select import folder

Millasur — Sat, 17 Apr 2021 14:03:41 GMT

Also having the same problem – are there any fixes?

I am appalled at just how terrible a program PlayMemories is – expect a lot better from Sony what a waste of time.

Re: Playmemories Home - Cannot select import folder

Strampke — Sat, 17 Apr 2021 20:46:19 GMT

What happens when you click the Album 2012 folder?

I guess the software wants to add a date folder and doesn't allow to add a subfolder to a date folder. (= wild guess)

Re: Playmemories Home - Cannot select import folder

darkframe — Tue, 04 May 2021 19:58:20 GMT

Hi @Millasur,

which version of PMH are you using? Mine is version 6.0.00.12211 and I don't have any problem selecting folders.

Cheers

darkframe