topic Re: WX350 picture problem in Cyber-shot compact cameras

WX350 picture problem

ashworths4 — Fri, 03 Jun 2022 12:00:17 GMT

All of a sudden my camera is shooting white on my camera screen it looks like it is a blared white picture Is there too much outside light getting through I can still take picture inside and when the outside when light is getting darker Please can anyone help to sort my problem out

Re: WX350 picture problem

Strampke — Fri, 03 Jun 2022 21:40:04 GMT

Like all computers your camera can get upset or mixed up or whatever.

First thing to try is a camera reset, a reset to factory settings.

Probably everything will be OK afterwards.

Re: WX350 picture problem

HannahEd01 — Wed, 08 Jun 2022 16:50:22 GMT

Hey ashworths4, try the reset and try taking the batteries out for two minutes as well.

Re: WX350 picture problem

Christakespics — Mon, 07 Nov 2022 00:11:11 GMT

I have a wx350 and am experiencing a similar problem. The camera works fine from 0 up to 6 times zoom. If I go above 6 times zoom the pictures goes white, as if it's letting in too much light. When it is dark (night time) I can zoom and get good pictures.

I have tried the advice here about resetting, taking out batteries etc... but the issue remains.

Does anyone have any further suggestions please?

Re: WX350 picture problem

Piscie — Mon, 07 Nov 2022 17:53:33 GMT

Hey @Christakespics, have you been facing this issue recently? You can only use the optical zoom while using the Smile Shutter function and when Drive-Mode is set to Self-Portrait. If it's still happening, I'm afraid it means that it developed a hardware issue which requires a repair 😕 Try reaching out to the Sony reps directly

Re: WX350 picture problem

Christakespics — Mon, 07 Nov 2022 20:14:04 GMT

Thanks for the helpful reply Piscie.

I've tried it in all the different modes, but the problem persists. I'll try to contact a rep directly as you suggest.

Kind regards

Chris