topic Re: handycam dcr-sr37e error C.13.02 in Camcorders https://community.sony.lt/t5/camcorders/handycam-dcr-sr37e-error-c-13-02/m-p/333871#M2169 <HTML><HEAD></HEAD><BODY><P>Hello keetsy - Welcome to the Sony Forums <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.lt/html/@3191CA7235A406D833094BA2DD1CF2FF/images/smilies/011.png" alt=":slight_smile:" title=":slight_smile:" /></P><P></P><P>As the camera is within its warranty period, I would definitely get in touch with Sony in the first instance. Any kind of overheating error, whether or not it feels hot, would indicate a potential internal problem and the safest option would be to call Sony Customer Services. When you speak to a representative, they will be able to ask some further questions and if a repair can be avoided, they will inform you of this.</P><P></P><P>All of the contact details are available on this forum thread:</P><P></P><P><A class="loading" href="http://www.sony.co.uk/discussions/message/651957#651957" title="http://www.sony.co.uk/discussions/message/651957#651957">http://www.sony.co.uk/discussions/message/651957#651957</A></P><P></P><P>Thanks,</P><P></P><P>Simon</P><DIV id="ic_listener_added"> </DIV></BODY></HTML> Mon, 11 Jun 2012 21:06:44 GMT blaireau_photo 2012-06-11T21:06:44Z handycam dcr-sr37e error C.13.02 https://community.sony.lt/t5/camcorders/handycam-dcr-sr37e-error-c-13-02/m-p/333869#M2168 <HTML><HEAD></HEAD><BODY><P><SPAN style="font-size: 12pt;">Bought this camera about a month ago, used it twice with no problems - then I switched on to use it , got a picture through the lens but no menu on the screen. After about ten seconds the message "overheated, cannot access media - turn off power and leave for a while in a cool place" even though the cam is definitely not even warm. the screen also shows the code "C.13.02". I can't access the menu to format the disk, I have tried pressing the reset button and I have connected to the computer but it does not pick up the camera. </SPAN></P><P><SPAN style="font-size: 12pt;"> Is there any way to sort this or will I have to send it to sony, please help. <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.lt/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /><BR /></SPAN></P><P></P><P>Message was edited by: keetsy</P><P></P><P>Message was edited by: keetsy</P><P></P></BODY></HTML> Mon, 11 Jun 2012 19:17:56 GMT https://community.sony.lt/t5/camcorders/handycam-dcr-sr37e-error-c-13-02/m-p/333869#M2168 keetsy 2012-06-11T19:17:56Z Re: handycam dcr-sr37e error C.13.02 https://community.sony.lt/t5/camcorders/handycam-dcr-sr37e-error-c-13-02/m-p/333871#M2169 <HTML><HEAD></HEAD><BODY><P>Hello keetsy - Welcome to the Sony Forums <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.lt/html/@3191CA7235A406D833094BA2DD1CF2FF/images/smilies/011.png" alt=":slight_smile:" title=":slight_smile:" /></P><P></P><P>As the camera is within its warranty period, I would definitely get in touch with Sony in the first instance. Any kind of overheating error, whether or not it feels hot, would indicate a potential internal problem and the safest option would be to call Sony Customer Services. When you speak to a representative, they will be able to ask some further questions and if a repair can be avoided, they will inform you of this.</P><P></P><P>All of the contact details are available on this forum thread:</P><P></P><P><A class="loading" href="http://www.sony.co.uk/discussions/message/651957#651957" title="http://www.sony.co.uk/discussions/message/651957#651957">http://www.sony.co.uk/discussions/message/651957#651957</A></P><P></P><P>Thanks,</P><P></P><P>Simon</P><DIV id="ic_listener_added"> </DIV></BODY></HTML> Mon, 11 Jun 2012 21:06:44 GMT https://community.sony.lt/t5/camcorders/handycam-dcr-sr37e-error-c-13-02/m-p/333871#M2169 blaireau_photo 2012-06-11T21:06:44Z