topic Re: software Cd problems in PCs & Accessories

software Cd problems

smanger — Tue, 12 Jul 2005 13:23:52 GMT

i bought a Z1 laptop about a year ago, and its great. no problems there. however, when i put the recovery cd that came with it into the cd drive, nothing happens. i've tested the cd on about 4 other computers but the same result each time. its like the cd is totally blank and theres nothing on it.

has this happened to anyone else?

should i contact sony to get a new cd sent to me?

i don't think i should pay for a new cd, but that seems like a likely outcome.

any help would be very much appreciated!

Re: software Cd problems

kee-lo_ — Tue, 12 Jul 2005 14:43:20 GMT

should i contact sony to get a new cd sent to me?

i don't think i should pay for a new cd, but that seems like a likely outcome.!

Yes I would, definately.
Tell them it's never been used (if thats true of course)

Re: software Cd problems

smanger — Tue, 12 Jul 2005 16:49:03 GMT

do you know what number/department i should call? also do you think they'll ask me to pay for this?

thanks for your help!

Re: software Cd problems

Twisted-Rizla — Tue, 12 Jul 2005 17:12:28 GMT

Hi

You can contact them on this number: 0870 240 2408 (0.07 GBP/min)

Re: software Cd problems

Twisted-Rizla — Tue, 12 Jul 2005 17:15:54 GMT

BTW. Your statutory rights are unnafected. The product -in this case a CD - failed to do what it is intended and described to do.

You should only have to pay for the cost of the call, nothing else.

Re: software Cd problems

febs — Tue, 12 Jul 2005 17:50:59 GMT

You should only have to pay for the cost of the call, nothing else.

BEWARE it i sony were talking about here, the same people who charge you £10 for telling them a problem they might not even be able to fix

Re: software Cd problems

kee-lo_ — Wed, 13 Jul 2005 11:52:28 GMT

Yeah what a con that is!

Re: software Cd problems

smanger — Wed, 13 Jul 2005 14:43:13 GMT

dammit. i just want what i paid for in the first place!

ill call them soon and let you guys know how it goes.

thanks again!

Re: software Cd problems

febs — Wed, 13 Jul 2005 14:58:56 GMT

You shouldnt have to pay for a new one just because the original didnt work it is sony's fault so i dont see why they should make money out of it

Re: software Cd problems

Twisted-Rizla — Wed, 13 Jul 2005 17:50:14 GMT

Save the price of the phone call and fax them a letter of complaint. You never know!

Here's the number: 0870 240 2409