topic Re: Please HELP in PCs & Accessories

Please HELP

Rimantas — Wed, 20 Jul 2005 21:31:23 GMT

Hi,
I need buy new internal keyboard for my notebook VGN-A317S. I pay very big money. Thank you. Rimas.

Re: Please HELP

tonybeard — Wed, 20 Jul 2005 21:57:08 GMT

Is this some kind of joke? Read the link to obtain a new keyboard given to you on the last thread you posted and stop posting the same question over and over. We don't work for Sony Geez:smileylaugh:

Re: Please HELP

seb21__ — Wed, 20 Jul 2005 22:04:56 GMT

Vaio-Link should replace your keyboard. They do it. I'm not the biggest fan of them but I don't think that anyone of them would say : buy a new VAIO.

Call VAIO-Link or register your VAIO and use the e-support. Or contact your reseller.

Thats all

Re: Please HELP

kee-lo_ — Wed, 20 Jul 2005 22:14:28 GMT

Hello?
I thought I'd told you to stop double posting.
You're wasting members' time by double posting, once is enough.
Either heed our advice or call VAIO Link
Please stop posting the same question or I'll report this post to Clubuser and he can deal with the problem

Re: Please HELP

Lukyluk — Thu, 21 Jul 2005 04:32:15 GMT

Hi Kee Lo, and others,

Since I, too, suffer from problems with my A 317 S's keyboard, I am going to look through the forum where this person had got an answer from VAIO -link (?) on how to obtain a new keyboard.

A request of this type was REFUSED to me by e-support! They just said: NO, we cannot provide you with a new keyboard. They did not say f....off, however...

Thanks to all.

Luke

Re: Please HELP

seb21__ — Thu, 21 Jul 2005 04:48:28 GMT

A request of this type was REFUSED to me by e-support! They just said: NO, we cannot provide you with a new keyboard. They did not say f....off, however...

What? These f...... guys. Never heard so much bullshit.

They can replace it. If they want it is another question. But yes, they wouldn't send you a keyboard. You must send your VAIO to these guys.

Re: Please HELP

Eugenepang — Thu, 21 Jul 2005 05:48:42 GMT

Hi,
I need buy new internal keyboard for my notebook VGN-A317S. I pay very big money. Thank you. Rimas.

pay big money? how bout £1700? :smileygrin:

Re: Please HELP

Rimantas — Thu, 21 Jul 2005 08:29:24 GMT

Thanks, Rimas

Re: Please HELP

kee-lo_ — Thu, 21 Jul 2005 15:23:56 GMT

A request of this type was REFUSED to me by e-support! They just said: NO, we cannot provide you with a new keyboard. They did not say f....off, however...

Thanks to all.

Luke

Hi Luke,

Doesn't suprise me, Sony don't like selling parts to people, they'd rather you sent in the notebook to them, which isn't very fair if it just needs a small part like a memory slot cover.

AntUK found a website in the US which supplies parts, try them

Re: Please HELP

Lukyluk — Sat, 23 Jul 2005 04:19:29 GMT

What? These f...... guys. Never heard so much bullshit.

They can replace it. If they want it is another question. But yes, they wouldn't send you a keyboard. You must send your VAIO to these guys.

Hi Seb
That aint no BS, mate, and I don't understand you say that while you reckon they're not gonna send me a K-board.

Trouble is I'm in Vietnam, and for quite a while. Do you inmagine the COST of sending this laptop to EU, having somebody sendind it to SONY with the original packaging, and back here....Guess they would require me to send the docking station, the loudspeakers and the remote too...and the whole process would take over a month....all that while they could take a 20 grams part from off their shelf and just send it. I would'nt mind paying both that part (although my laptop is under guarantee) and the postage, and it would take me 10' to replace the thingy!

But no, they wont! Sorry Seb, but what is real BS is the bloody damn SONY "support"!

By the way, Kee-lo, I cannot find "ANT" and this US C° .... If you don't mind giving me a clue...?

Re: Please HELP

tonybeard — Sat, 23 Jul 2005 05:29:46 GMT

Here is the link again for anyone that needs a new keyboardVaioKeyboards and anyone that posts more than once again will get the same reaction as it slows down the website pointlessly so please kids no more. If we don't know your circumstances then it's pointless attempting to help. It's like all those crazy people that buy a Vaio in Africa and wonder why their Vaio is not under warranty in Europe and the OS is in French when they travel to stay Australia.

Re: Please HELP

kee-lo_ — Sat, 23 Jul 2005 14:26:40 GMT

I remember some guy was in Asia, and he decided to call Sony Asia insyead of Europe and he got the repairs done quickly, but they won't honor your warranty, but as you said, you'd be willing to pay.
Might be worth trying

Re: Please HELP

Lukyluk — Mon, 25 Jul 2005 03:50:52 GMT

 It's like all those crazy people that buy a Vaio in Africa and wonder why their Vaio is not under warranty in Europe and the OS is in French when they travel to stay Australia.

Well, so, I'm crazy! Yes, really: I thought I was buying a laptop, which, to my idiot's understanding meant that I would use it far away from my desk, otherwise it would have called it a desktop...

But I travel extensively, and stay away for a long time. So, when my working tool packs up, and the "local" (e.g. :Sony Europe..) allows no other to touch my machine , otherwise I loose the guarantee.... Well, yes: I GET crazy !!!! (that was the case when I had my PCG GRV 616 repaired in Singapore (by Sony-s'pore): Sony Europe told me to send it to them, otherwise I would loose my guarantee... To make sure, I did not tell them s'pore had fixed it, but that the problem had diseappeared! )

Now, I have problems with my A 317 S's keyboard....French version!....This one, I can only replace in Europe ....although the idea of calling some French speaking African dealer...why not?...it's just like passing my arm behind my head for scratching my nose...

Who is really crazy there????

Re: Please HELP

kee-lo_ — Mon, 25 Jul 2005 14:38:56 GMT

I agree with you Luke, if IBM can do it I don't see why Sony can't do it by default.

They want you to buy International Warranty Packs, but within 15 days, it's doolally!

It should be within 12 months!

Re: Please HELP

tonybeard — Mon, 25 Jul 2005 21:48:58 GMT

Should rename yourself unluckyluk LOL. I bought the international warranty pack and international insurance because I travel extensively probaly not as much as you do. I'm surprised at you being a traveller didn't look into that. Have you got international health insurance? because its got nothing to do with being crazy. Everything to do with being thoughtful about what you are doing, especially while overseas. As for buying kit anywhere from anyone while overseas. Alway check from the actual country they claim you will be covered by with a phone call to that country and speak to the manager only. Never go on what the saleman says. Anyway Lucky did you look at the US link for a English keyboard from Priority Electronics?

Re: Please HELP

kee-lo_ — Mon, 25 Jul 2005 22:15:57 GMT

That's good advice Tony

Re: Please HELP

Eugenepang — Tue, 26 Jul 2005 01:58:28 GMT

I remember some guy was in Asia, and he decided to call Sony Asia insyead of Europe and he got the repairs done quickly, but they won't honor your warranty, but as you said, you'd be willing to pay.
Might be worth trying

Yes someone in Thailand.. and he got it cheap too :smileygrin:

Re: Please HELP

Lukyluk — Tue, 26 Jul 2005 03:14:01 GMT

Should rename yourself unluckyluk LOL.

LOL. Well, quite lucky most of the time, Tony...that's why I do NOT buy the International warranty pack...and for another reason too: I buy my electronic "thingys" by a big distributor who has excellent prices and services....excepted that they do not have an International warranty pack...: you've got to buy from SONY directely for that...and forget about any kind of help from then onwards! But I got the International 2 years insurance: 370¿.!...chances to have it stolen or accidentally damaged are, to my opinion, more worrying than the bugger obliging me to carry an external keyboard....and that's enough money spent already!

Good advertising for SONY when I arrive with my magnificent looking laptop...and have to draw out an external keyboard and tell the laughing people how reliable this laptop is! If the Japanese Chairman of SONY would be there, he would hara-kiri !

By the way: yes, I had a look at this excellent site....but since they sell reconditionned keyboards...we shall have to wait a while till they happen to have one for a A series.....

Re: Please HELP

kee-lo_ — Tue, 26 Jul 2005 13:46:05 GMT

Hehe Eugene, it was you wasn't it? Was trying to think who it was

You're right Luke, it's not good advertising when you have to carry around some ugly beige keyboard

Re: Please HELP

tonybeard — Wed, 27 Jul 2005 04:45:12 GMT

If you can authenticate the purchase of a new Vaio you can buy the international warranty pack from Sony. They are not that fussy. Also I paid £71 a year for my fully comprehensive international insurance.(as long as I don't leave my lappie on a bus or at the pub like that muppet from MI5 did a few years back) I did a search for A series keyboard and it seems you are in a fix indeed. How about a wireless keyboard they have quite a range and act like a remote at around £70 here cheaper where you are and wait till you return to keep your warranty