topic Re: Sony Repairs in PCs & Accessories

Sony Repairs

jammold — Mon, 13 Jun 2005 02:16:18 GMT

Hmmm.

Overall NOT impressed. My VAIO has been three weeks so far, and all the VAIO-Link website have to say is this:

"Dear Visitor. Your VAIO has been shipped to the Repair Centre"

Lol useless, same message after three weeks.

*Gulp* I am wondering if they lost it...

Sony Corporation can expect a phone call tomorrow morning, and they better have a bloody good explanation of what is taking so long.

I will use the Charmingly nice, then pushy, testy, terse, annoyed, legal action tactic on the phone each time.

I just wonder if anyone else has had a bad experience. It makes me wonder if I have seen my VAIO for the last time ever.

Re: Sony Repairs

seb21__ — Mon, 13 Jun 2005 08:05:14 GMT

Hi, James.

Yeah the e- and phone support is pretty poor.
I think not that they find any problems.:smileysad:

My last conversation with "Dietmar" showed me that a little problem is not a problem.:smileyfrustrated:

Re: Sony Repairs

TygerTyger — Mon, 13 Jun 2005 11:19:16 GMT


I just wonder if anyone else has had a bad experience. It makes me wonder if I have seen my VAIO for the last time ever.

I think you've been here long enough to know the answer to that

It started oh-so-well too, maybe they thought they had to make an effort to cock it up so it ended up at the average level of service.

Re: Sony Repairs

jammold — Mon, 13 Jun 2005 15:19:10 GMT

Yeah I know TT. I feel gloomy because I have a nasty feeling that I have seen my VAIO for the last time ever.

I will ring Sony and find out whats going on...

Re: Sony Repairs

kee-lo_ — Mon, 13 Jun 2005 15:31:11 GMT

James

Don't worry man - lets say they loose it, you weren't going to get it back with the data on it anyway, they format it. So if they loose it, sue them, they'll settle out and probably give you whatever VAIO you want, you're on the winning side here.

If they don't then they'll have to sit it out in court, and I am sure they'll see that it's lost so you need compensating.

Re: Sony Repairs

TygerTyger — Mon, 13 Jun 2005 18:42:07 GMT

Yeah. I forgot to mention actually that when I sent mine in, it was missing for a while and I rang up to see how it was doing and they were waiting for parts and more importantly waiting for permission to change the HD because I had said I might want to try some data recovery. Only they hadn't rung me to actually get permission, so it was just sitting there still when I rang.

Re: Sony Repairs

kee-lo_ — Mon, 13 Jun 2005 19:02:07 GMT

LOL thats a bit slow of them.
Communication seems to be the biggest issue for these companies

Re: Sony Repairs

CaseMillennium — Mon, 13 Jun 2005 19:55:14 GMT

Same for me: My vaio was shipped to the repair-centre 12 days ago. They told me, it would take 5-10 working days, so on thursday the time is finally up - and they get another quite angry call. But until then...I will sit and wait.

Case

Re: Sony Repairs

Eugenepang — Tue, 14 Jun 2005 00:29:29 GMT

oh wow.. ever since i created a case in e-support.. i cant view my case anymore.. there always an error when i log in.. i think its a trick..

Re: Sony Repairs

so12 — Tue, 14 Jun 2005 10:28:18 GMT

Sorry to hear the bad experience you guys have.

My A217S was out for repaired last week and I was very impressed with the repair service and speed. I report the problem with Vaio-link and next day 9.00am DHL came and picked it up. It was out total for 5 working days and the notebook was back to my house by DHL again.

The tracking on the vaio-link also work flawlessly. Status was updated all the time from shipped to repair center, being diagnosed and finally repaired with the part change listed. A tracking number was given once item is on its way back.

To top it all up I even got a phone call from Vaio-link yesterday and ask about my repair and am I happy to close the case.

I am impressed with VAIO-LINK so far.

Re: Sony Repairs

TygerTyger — Tue, 14 Jun 2005 11:21:49 GMT

Yeah it sounds like they are doing quite a bit more customer satisfaction surveys nowadays which is nice to see.

Re: Sony Repairs

jammold — Tue, 14 Jun 2005 14:08:03 GMT

*sigh* UPDATE

Rang VAIO-Link today because the status on the website was still "Dear Visitor. Your VAIO has been shipped to the repair centre".

Charlie from VL reliably informs me that they are replacing the entire screen after performing extensive testing on the display. They confirmed the problems I was having, and also stated that the inverter was 'knackered'. A replacement screen is on its way to Karlstein, Germany.

All they had to do was to write this on the website under "Repair Status", but I had to ring VL to find out.

Three weeks is a long time to wait without my main PC. I am having to work on my Clie instead.

Re: Sony Repairs

kee-lo_ — Tue, 14 Jun 2005 16:02:12 GMT

Charlie from VL reliably informs me that they are replacing the entire screen after performing extensive testing on the display. They confirmed the problems I was having, and also stated that the inverter was 'knackered'. A replacement screen is on its way to Karlstein, Germany.

Pretty bad that the inverter has gone within what? A year?
Just seems to me that people are making technology to last around 2 years, then chuck it out - this is both not enviormentally friendly, and is adding to global warming.

Something has to be done.

Good news that they're replacing it though James, thats a good £800 worth of gear being replaced.

Glad to also hear your esupport experience has been flawless so12

Re: Sony Repairs

Woodenhorse — Tue, 14 Jun 2005 17:31:11 GMT

All they had to do was to write this on the website under "Repair Status", but I had to ring VL to find out.

Thats what you get from Companies with a 0870 Number

I also think that when Sony take our Systems from us, for exapmle over 2 weeks then that time should be added as an extension to our existing Warranty Period, since the time they have it we aren't using it and therefore not taking up the Warranty time.

Why is the screen on its way to Karlstein, Germany?
HQ is in Belgium right?
Isn't there a Repair Center in France who should have the parts?

I will be posting the outcome of my situation soon in a Topic posted in "Want to buy my first VAIO", and yes, No I still haven't it got it, you happy now Kee-Loo ,joking.

One thing I hope is that I get what I was Promised for a sceond time,
because apart from taking Legal Action (Already have a Case with Trading Standards ready to kick off next week if I am not in Receipt of the Laptop) I will also probably become the Owner of a site called "sonysucks.som" and be banned from here but don't worry you will all be notified about it one way or another, plus it will be on Google.

I totaly agree with the esupport site situation too being down a lot of the time, strangely the rest is ok.

And the poor excuses about waiting for Parts or got the Case numbers mixed up are a bit too old of an excuse for my like-ing, and its not as if its the only Company who uses this Technique.

I also think that there is somehting dodgy going on in these Forums, although I won't make any accusations as of yet be assured that I will be releasing some info to some of you in the near Future.

Lots of Love
WoOdenhoRSE

Re: Sony Repairs

kee-lo_ — Tue, 14 Jun 2005 18:15:41 GMT

I think the whole unit is in Germany, correct me if I am wrong James....

The bad news is that Sony will get their lawyers to shut it down, or they'll probably try to drag it through the courts system.

Hope you get it back soon

Re: Sony Repairs

Woodenhorse — Tue, 14 Jun 2005 18:26:12 GMT

 I think the whole unit is in Germany, correct me if I am wrong James....

IC, didn't notice him mentioning it

The bad news is that Sony will get their lawyers to shut it down, or they'll probably try to drag it through the courts system.

Well that will cost them won't , and by that time they will have lost a few customers.

You never know I may even get some good advise off these guys http://paypalsucks.com/ , there sites been up for a very long time.

Just a thought for now anyway, all depends on the outcome of my case.

Re: Sony Repairs

kee-lo_ — Tue, 14 Jun 2005 20:14:36 GMT

LOL I like that site.
I feel they do overdo it with the charges to use PayPal.

Wonder if there's an ebay sucks site yet (probably opened by Sir Bob by now)`

Re: Sony Repairs

Woodenhorse — Wed, 15 Jun 2005 01:15:42 GMT

There is an ebay Sucks forums now on that site
Since Ebay own paypal don't think they particulary like paypal sucks lol.
No to Ebay with Links
A list of quite a few here Links
There is a few phone calls recorded made to paypal which is quite funny and also quite scary, dunno where it is but there was a link to it on the forums somewhere.

Re: Sony Repairs

newbie — Wed, 15 Jun 2005 09:37:41 GMT

Hi James

Had the same problem with my faulty vaio. I bought it in November and had a problem with it from day 1. Reported it to vaio link, told to do a complete system recovery. The problem continued, so they sent it off to Germany to repair it. After 2wks they said nothing was wrong with it and sent it back. As soon as I put the power on the problem was still there. Contacted vaio link again and complained. They had me on the phone while they tried solutions which seamed to work, but the next day the problem was still there.

After phoning them nearly everyday they took it back to Germany and assured me that they (vaio link) would not let them send it back unless they found a fault. After waiting 3wks and still seeing the status repair on the website saying "Dear Visitor. Your VAIO has been shipped to the repair centre" I contacted vaio link to find out what was happening and was told that they were waiting for a new motherboard. I asked if I could have an extention on my warranty as the laptop had never worked and was told no.

I got back my laptop after 4wks to discover they had not completely installed the software and that my laptop had a different name so I was unable to use my recovery disc as it was not reconised. I contacted vaio link again and asked them to send me new discs, but they were not able to do this, instead they would have to send my laptop to France this time.

I was really annoyed about this and told the guy all the problems I had have my laptop. He phoned me back to say that I should get my laptop back within 1 wk and that they had added 3mths extention to my warranty. True to his word I got it back 4 days later.

It took Sony a total of 4mths to find out I had a faulty laptop but I am pleased that it has been working ok for 2mths now and is just as it should have been when I bought it in November.

It's a shame you have to be on at them all the time before they will do anything to help you.

Re: Sony Repairs

kee-lo_ — Wed, 15 Jun 2005 12:13:24 GMT

Woodernhorse: yeah thats pretty scary, though eBay can be very cheeky too.

Newbie: thats pretty bad service. I don't think I'd be very pleased if they had my VAIO for 4 months, I would be furious.

Glad it finally got sorted