topic Another FS latch snapped off in PCs & Accessories

Another FS latch snapped off

idjpl — Thu, 23 Jun 2005 09:40:17 GMT

Hello, this is my first visit to this forum. Last night, to my surprise, one of the screen catches of my FS115E snapped off. I've only had it a couple of weeks.

I'm moving to Nairobi in three week's time. If I decide to get it fixed, what are the chances that Sony are going to get it returned to me before I leave, based on experience here?

Cheers.

Re: Another FS latch snapped off

stephanius — Thu, 23 Jun 2005 10:35:16 GMT

It took them 4 working days to replace my FS215S's broken latch with one thats not breaking. You should have no problem, just contact them:

http://www.vaio-link.com/contacts/contacts.asp?l=en

Re: Another FS latch snapped off

idjpl — Thu, 23 Jun 2005 10:51:38 GMT

Thanks. Out of interest, did they replace the catches with exactly the same, or is/are the new one(s) actually any stronger?

Re: Another FS latch snapped off

CaseMillennium — Thu, 23 Jun 2005 17:02:41 GMT

It took them 4 working days to replace my FS215S's broken latch with one thats not breaking.

You´re lucky: It took them 3 weeks and 1 day until now and I don´t have my notebook back!!! I am really pissed off right now.

Case

Re: Another FS latch snapped off

chrisschreiner — Thu, 23 Jun 2005 18:30:33 GMT

Surprise Surprise,
I wait already for 5 weeks. I send my laptop to 19.05.2005 and the support could me today no date when the Vaio get back

I`m not amused

Re: Another FS latch snapped off

robpaxton — Fri, 24 Jun 2005 15:33:39 GMT

Tell them that youu have waited long enough and need a replacement computer straight away. Five weeks is an unreasonable amount of time to have to wait.

If you can't get a sensible response from the initial support advisor then ask to speak to a supervisor and then a customer care manager. The customer care manager has the authority to issue a replacement computer.

Re: Another FS latch snapped off

stephanius — Fri, 24 Jun 2005 15:54:26 GMT

Thanks. Out of interest, did they replace the catches with exactly the same, or is/are the new one(s) actually any stronger?

Been using them for weeks now - and they are still there. ;-]

So on the bright side the problem should be fixed when you guys get your FS's back.

Re: Another FS latch snapped off

kee-lo_ — Fri, 24 Jun 2005 19:48:58 GMT

Tell them that youu have waited long enough and need a replacement computer straight away.  Five weeks is an unreasonable amount of time to have to wait.

If you can't get a sensible response from the initial support advisor then ask to speak to a supervisor and then a customer care manager.  The customer care manager has the authority to issue a replacement computer.

Excellent advice, those with broken latches should definately ask for this to be done

Re: Another FS latch snapped off

Webster — Sat, 25 Jun 2005 17:27:39 GMT

Hi, When you say Latch do you mean the screen hinges? I'm only asking because I have just taken delivery of my new FS215Z and was wondering which part I should keep my eye on:smileyhappy:

Re: Another FS latch snapped off

Eugenepang — Sat, 25 Jun 2005 17:30:25 GMT

Hi, When you say Latch do you mean the screen hinges? I'm only asking because I have just taken delivery of my new FS215Z and was wondering which part I should keep my eye on:smileyhappy:

yes becarefull when you open n close your vaio screen.

Re: Another FS latch snapped off

robpaxton — Sat, 25 Jun 2005 18:42:08 GMT

Hi, When you say Latch do you mean the screen hinges?

The two hooks at the top of the screen that hold the screen closed.

Re: Another FS latch snapped off

Webster — Sun, 26 Jun 2005 00:11:09 GMT


The two hooks at the top of the screen that hold the screen closed.

I see, thanks for the info