topic Z1SP Bluetooth // UGX in PCs & Accessories

Z1SP Bluetooth // UGX

alexl — Mon, 22 Mar 2004 13:25:52 GMT

Hi!

I have the problem that my fresh installed Z1SP with WinXP Prof tell me that a new device is found if I start Bluetooth. WIN ask me for a driver for "UGX" but I can´t find a driver or any other details for "UGX".

Could somebody help me?

thanks
alexl

Z1SP Bluetooth // UGX

m3bhp — Mon, 22 Mar 2004 14:03:12 GMT

Check for a driver on Vaio-link. Everything you need shoud be there to download.

Z1SP Bluetooth // UGX

alexl — Mon, 22 Mar 2004 15:54:31 GMT

Thanks, but I tried all Drives at Sony-link and the drivers on the recovery CD but no one matched...

Z1SP Bluetooth // UGX

m3bhp — Mon, 22 Mar 2004 16:12:18 GMT

I'd get in touch Sony technical support. Try a google search to see if some has enountered this before.

Z1SP Bluetooth // UGX

kee-lo_ — Mon, 22 Mar 2004 16:17:34 GMT

Are you sure it's not UXGA?
That's the only thing I can think of.

Z1SP Bluetooth // UGX

alexl — Mon, 22 Mar 2004 17:19:28 GMT

Today I taked with the sony hotline, but this problem is not known and will be checked by sony. If I search for "SONY UGX" there are some results in Google but everything in japanese or something like that...

And I also tried the Display Driver, but its UGX not UXGA...

Z1SP Bluetooth // UGX

m3bhp — Mon, 22 Mar 2004 20:42:34 GMT

I'm guessing that when you 'start' bluetooth your using Sony's own BlueSpace software? Since the problem only occurs when you try to use Bluetooth its likely to involve BlueSpace, which from other posts seems weak.

If your feeling confident you could try using a different stack, I find Widdcom drivers to be the best but I dont know if they will work for you as its internal hardware (I use a USB dongle).

Best of Luck!

Z1SP Bluetooth // UGX

alexl — Mon, 22 Mar 2004 22:39:47 GMT

If I talk about "starting Bluetooth" I speak about a Hardware Button and a software where you could select BT or WLAN... The Problem appears before I start BlueSpace!

I already tried other drivers but I doesn´t work!

Z1SP Bluetooth // UGX

VaioJey — Mon, 22 Mar 2004 22:56:16 GMT

Hi,

I know how you feel, I have the same exact problem!!!

believe it or not My Z1SP just got back from repair and when I tried to update my driver it all started over again. As you can imagine I called the technical support again and it seems that they are having problems getting through this themselves.

Anybody else know how we can get out of this mess??
:smileyconfused:: :smileyconfused::
JJ

IMPORTANT, FOR ALL READERS!

michaeldossantos — Wed, 24 Mar 2004 00:14:22 GMT

[size=18]

I am not one to complain, but on this occasion, it really would be rude not too. As you will note I initiated this particular thread back in December 2003 with the said problem, however if you go back to archives you will note that its also ongoing problem with other users.

I telephoned Sony Support and spent hours on the phone to them in Ireland, and numerous emails chasing them up, and if that was bad enough to be spoken to in a manner that I myself wouldnt exonerate on anyone, let alone a client. According them it was the first time they were confronted with this problem. UNLIKELY! Proof of the pudding now! They were rude, flippant, and when requested to speak to a Manager I was kept on the phone arguing for over an hour till I had the privilege. Its bad enough that something that cost you an arm and a leg, to be palmed off by them with any excuse in the book, and to be badly treated. Surely its bad enough, together with the frustration of Sony providing a Laptop with a product in need of repair, and so soon from purchase. May I add!

Anyways cut a story short, I was sent a box by courier from Belgium which was sent to London then to my home address. Then I placed my laptop in the box to have it delivered to go to France. In all it took over 1 month to resolve my problem and I had the following replaced, free of charge!

1 Bluetooth Module
1 PWB, Flexible Print (Modem)
1 Main Board MBX-71 (C) ASSY (S)

It maybe useful if I were to summarise what I wrote in an email Sony Support to make them understand the problem I was encountering. And it may help you, in turn. I really hope.

Originally I had installed an updated bluetooth driver from the vaio link web support site. Unfortunately the said updated driver did not function i.e. when the utility power switch was on, BlueSpaceNE did not recognise this and showed a message on screen showing that the power switch was off. Important to note that before the update the power button was functioning perfectly and bluetooth.

I have done a complete factory clean installation from the Recovery CDS provided by Sony, but with no joy, also ensuring that the Laptop was free of any third party hardware devices i.e. mouse, and BT Lan Adapter Card that was not included with the Laptop. This time when I switch the power on button (Utility Switch for Bluetooth) hardware is found, namely UGX but I cannot find any driver on my sony recoveryCDS. Bluespace NE does not funtion, and keeps telling me to switch the
power button on, even though it is in fact ON. When the power button is on, Under Device Manager UGX is highlighted as other device, and yellow, but when I switch the power button off, it dissapears from Device Manager.

Contact Name in Ireland for UGX/BloothTooth Problem

michaeldossantos — Wed, 24 Mar 2004 01:03:44 GMT

Contact OLIVER who is fully aware of the UGX / Bluetooth problems for the following thread. If you get palmed of with the same excuse "Never heard of this Problem" BELIEVE ME, its an ongoing problem, and a standard problem with some of the Z1 laptops!

Hope this helps!

bluetooth z1xsp

hongie — Mon, 29 Mar 2004 18:38:28 GMT

i've read all these probs re the z1xsp, i've just bought a model, bluetooth isn't working, tell me please it is with the prob with the model that've bought or the series therefore there's no need for me to return my maching and get a new model. how can i get bluetooth workin again - explain clearly and slowly cos i'm a real luddite and feeing rather flustered at not being able to access bluetooth on this new rather expensive laptop!!!![size=24]