topic Z1SP Bluetooth problems - POWER BUTTON, UGX - HELP PLS in PCs & Accessories

Z1SP Bluetooth problems - POWER BUTTON, UGX - HELP PLS

michaeldossantos — Mon, 15 Dec 2003 00:23:23 GMT

I was wondering if someone could help me on this matter. I believe it has already been raised in the past, namely by Jeff, however subsequently there was no further information or help given to him in reply to his post.

I used Sony support website to download an updated driver for Bluetooth, however unfortuantely it did not function. I tried to revert to the original Bluetooth driver, but everytime I tried to put the power button on Bluespace NE did not recognise this, and as such kept asking that I switch the power button on.

Subsequently I have done a factory recovery install and formatted my drives, and when I switch the power button for bluetooth windows starts looking for a device called UGX and there is no driver on the internet, or on the computer drives. I have tried the Application / Driver Cd's and no joy.

I am at my ends wit, and really would appreciate someones help. PLEASE

Thank you for your assistance in advance.

Z1SP Bluetooth problems - POWER BUTTON, UGX - HELP PLS

alexl — Mon, 22 Mar 2004 17:40:41 GMT

hi!

I have the same problem and taked with the sony support but the problem is unknown but they will try to solve it...

did you find a solution yet?

Z1SP Bluetooth problems - POWER BUTTON, UGX - HELP PLS

VaioJey — Mon, 22 Mar 2004 23:00:06 GMT

Hey there,

it seems we are all on the same boat.

Official message to SONY :

PLEASE PROVIDE SOME HELP QUICKLY SINCE THAT THIS SEEMS TO BE A GENERAL MALFUNCTION WITH YOUR BLUETOOTH DEVICE.

JEFF (JJ)

Z1SP Bluetooth problems - POWER BUTTON, UGX - HELP PLS

VaioJey — Mon, 22 Mar 2004 23:00:38 GMT

Z1SP Bluetooth problems - POWER BUTTON, UGX - HELP PLS

rossmitchell33 — Tue, 23 Mar 2004 08:21:51 GMT

You need to close the setup with task manager and then uninstall the bluespace program and everything. Then restart and it should finish the install and install the new version of bluespace.

Z1SP Bluetooth problems - POWER BUTTON, UGX - HELP PLS

alexl — Tue, 23 Mar 2004 13:13:52 GMT

Hi!

Wow, the first solution?

Please tell me if I understood you:
1) Close all BT applications
2) Unistall Bluespace
3) Uninstall Bluetooth Driver (BTCommport and so on..)
4) restart WIN
5) Install "new" BT driver with commport
6) install Bluespace
7) pray

Thanks a lot for your help!

Z1SP Bluetooth problems - POWER BUTTON, UGX - HELP PLS

rossmitchell33 — Tue, 23 Mar 2004 16:43:53 GMT

everything except uninstalling the driver i think, if that doesnt work try uninstallin the driver. Cant remember havnt done it for ages

Z1SP Bluetooth problems - POWER BUTTON, UGX - HELP PLS

alexl — Tue, 23 Mar 2004 16:50:26 GMT

I tried all ways but the problem is still the same...

Z1SP Bluetooth problems - POWER BUTTON, UGX - HELP PLS

bapolla — Tue, 23 Mar 2004 22:15:10 GMT

First Wi-Fi and now Bluetooth problems I'm starting to lose confidence in my shiny (and very expensive) new Z1XSP

It's not like it's a totally new machine - just an update of previous Z1 models...

IMPORTANT, FOR ALL READERS!

michaeldossantos — Wed, 24 Mar 2004 00:06:50 GMT

[size=18]

I am not one to complain, but on this occasion, it really would be rude not too. As you will note I initiated this particular thread back in December 2003 with the said problem, however if you go back to archives you will note that its also ongoing problem with other users.

I telephoned Sony Support and spent hours on the phone to them in Ireland, and numerous emails chasing them up, and if that was bad enough to be spoken to in a manner that I myself wouldnt exonerate on anyone, let alone a client. According them it was the first time they were confronted with this problem. UNLIKELY! Proof of the pudding now! They were rude, flippant, and when requested to speak to a Manager I was kept on the phone arguing for over an hour till I had the privilege. Its bad enough that something that cost you an arm and a leg, to be palmed off by them with any excuse in the book, and to be badly treated. Surely its bad enough, together with the frustration of Sony providing a Laptop with a product in need of repair, and so soon from purchase. May I add!

Anyways cut a story short, I was sent a box by courier from Belgium which was sent to London then to my home address. Then I placed my laptop in the box to have it delivered to go to France. In all it took over 1 month to resolve my problem and I had the following replaced, free of charge!

1 Bluetooth Module
1 PWB, Flexible Print (Modem)
1 Main Board MBX-71 (C) ASSY (S)

It maybe useful if I were to summarise what I wrote in an email Sony Support to make them understand the problem I was encountering. And it may help you, in turn. I really hope.

Originally I had installed an updated bluetooth driver from the vaio link web support site. Unfortunately the said updated driver did not function i.e. when the utility power switch was on, BlueSpaceNE did not recognise this and showed a message on screen showing that the power switch was off. Important to note that before the update the power button was functioning perfectly and bluetooth.

I have done a complete factory clean installation from the Recovery CDS provided by Sony, but with no joy, also ensuring that the Laptop was free of any third party hardware devices i.e. mouse, and BT Lan Adapter Card that was not included with the Laptop. This time when I switch the power on button (Utility Switch for Bluetooth) hardware is found, namely UGX but I cannot find any driver on my sony recoveryCDS. Bluespace NE does not funtion, and keeps telling me to switch the
power button on, even though it is in fact ON. When the power button is on, Under Device Manager UGX is highlighted as other device, and yellow, but when I switch the power button off, it dissapears from Device Manager.

Contact Name in Ireland for UGX/BloothTooth Problem

michaeldossantos — Wed, 24 Mar 2004 01:04:55 GMT

Contact OLIVER who is fully aware of the UGX / Bluetooth problems for the following thread. If you get palmed of with the same excuse "Never heard of this Problem" BELIEVE ME, its an ongoing problem, and a standard problem with some of the Z1 laptops!

Hope this helps!

Z1SP Bluetooth problems - POWER BUTTON, UGX - HELP PLS

alexl — Wed, 24 Mar 2004 09:11:19 GMT

Where can I find Oliver?

Z1SP Bluetooth problems - POWER BUTTON, UGX - HELP PLS

kee-lo_ — Wed, 24 Mar 2004 13:43:05 GMT

He's in Sony Ireland Alexi

Z1SP Bluetooth problems - POWER BUTTON, UGX - HELP PLS

robpaxton — Mon, 29 Mar 2004 20:02:43 GMT

If the problem has occurred after updating the bluetooth drivers then try the solution from www.vaio-link.com :

Solution 22321

Description:

After having updated the Bluetooth driver (version 5.1.2535.0) on my VAIO PCG-Z1, bluetooth does not work anymore.

Solution:

The Bluetooth driver (version 5.1.2535.0) is already preinstalled on the VAIO model PCG-Z1. If you install the updtaed version on the pre-installed driver, it cause problems. To resolve the problem, proceed as follows:

Re-install the Bluetooth Virtual COM Port.
To re-install, make sure the bluetooth power is turned ON and run the setup - This will prompt to uninstall first. When prompted to restart, turn off the bluetooth power.
To install, turn off the bluetooth power, exit BlueSpace NE and run the setup again - When prompted for file location, refer to C:\Windows\System32\Drivers.
Check in Device Manager if there is an error regarding Bluetooth VCOMM Port. If there is, please follow the above procedure. You can find the setup on C:\Drivers\BluetoothDriver.

Z1SP Bluetooth problems - POWER BUTTON, UGX - HELP PLS

m3bhp — Tue, 30 Mar 2004 09:25:25 GMT

Thought all you fellow Bluetooth users may be pleased to know that SP2 for XP will add native Bluetooth support to XP :smileygrin: , however its Microsoft's first attempt so lets hope they've leant from others mistakes.