topic GRT996ZP UK in PCs & Accessories https://community.sony.lt/t5/pcs-accessories/grt996zp-uk/m-p/165173#M130725 <HTML><HEAD></HEAD><BODY><P>I had a dead pixel on my new rig but SONY didn't care to entertain my complaint. As such my next laptop will NOT be a VAIO, more likely a TOSHIBA...<BR /></P></BODY></HTML> Tue, 30 Mar 2004 09:21:34 GMT m3bhp 2004-03-30T09:21:34Z GRT996ZP UK https://community.sony.lt/t5/pcs-accessories/grt996zp-uk/m-p/165172#M130724 <HTML><HEAD></HEAD><BODY><P>Hi all,<BR /><BR />I took delivery of a new GRT996ZP yesterday and are unhappy with its condition. It was new (box sealed) direct from Sony.<BR /><BR />1) 1 dead pixel<BR />2) evidence that the packaging of the leads, psu etc already opened<BR />3) 3cm long mark (which rubbed off with a lcd screen cloth) on the centre of the lcd<BR /><BR />Now under the UK Distance Selling Regulations I am entitled to a refund or replacement within 10 days if not completely satisfied with the goods...?<BR /><BR />Would any UK user care to comment?<BR /><BR />Neildo.<BR /></P></BODY></HTML> Tue, 30 Mar 2004 07:01:19 GMT https://community.sony.lt/t5/pcs-accessories/grt996zp-uk/m-p/165172#M130724 neildo 2004-03-30T07:01:19Z GRT996ZP UK https://community.sony.lt/t5/pcs-accessories/grt996zp-uk/m-p/165173#M130725 <HTML><HEAD></HEAD><BODY><P>I had a dead pixel on my new rig but SONY didn't care to entertain my complaint. As such my next laptop will NOT be a VAIO, more likely a TOSHIBA...<BR /></P></BODY></HTML> Tue, 30 Mar 2004 09:21:34 GMT https://community.sony.lt/t5/pcs-accessories/grt996zp-uk/m-p/165173#M130725 m3bhp 2004-03-30T09:21:34Z GRT996ZP UK https://community.sony.lt/t5/pcs-accessories/grt996zp-uk/m-p/165174#M130726 <HTML><HEAD></HEAD><BODY><P>I had a dead pixel on my new rig but SONY didn't care to entertain my complaint. As such my next laptop will NOT be a VAIO, more likely a TOSHIBA...<BR /></P></BODY></HTML> Tue, 30 Mar 2004 09:21:51 GMT https://community.sony.lt/t5/pcs-accessories/grt996zp-uk/m-p/165174#M130726 m3bhp 2004-03-30T09:21:51Z Re: GRT996ZP UK https://community.sony.lt/t5/pcs-accessories/grt996zp-uk/m-p/165175#M130727 <HTML><HEAD></HEAD><BODY><P><PRE __jive_macro_name="quote" class="jive_text_macro jive_macro_quote">Hi all,<BR /><BR />I took delivery of a new GRT996ZP yesterday and are unhappy with its condition. It was new (box sealed) direct from Sony.<BR /><BR />1) 1 dead pixel<BR />2) evidence that the packaging of the leads, psu etc already opened<BR />3) 3cm long mark (which rubbed off with a lcd screen cloth) on the centre of the lcd<BR /><BR />Now under the UK Distance Selling Regulations I am entitled to a refund or replacement within 10 days if not completely satisfied with the goods...?<BR /><BR />Would any UK user care to comment?<BR /><BR />Neildo.<BR /></PRE><BR /><BR />Call the supplier IMMEDIATELY!<BR /></P></BODY></HTML> Tue, 30 Mar 2004 11:53:20 GMT https://community.sony.lt/t5/pcs-accessories/grt996zp-uk/m-p/165175#M130727 kee-lo_ 2004-03-30T11:53:20Z GRT996ZP UK https://community.sony.lt/t5/pcs-accessories/grt996zp-uk/m-p/165176#M130728 <HTML><HEAD></HEAD><BODY><P>Yeah, no worries. Its being replaced without any hassle.<BR /><BR />I opened the seal on the inner box so that just proves that the Sony employee packaging it in the factory was having a bad day or somehow its a refurb thats been in the Sony infrastructure for a while...<BR /><BR />I must admit that the new lcd screens are amazing compared to the GRX 16" lcds....<BR /></P></BODY></HTML> Tue, 30 Mar 2004 12:46:02 GMT https://community.sony.lt/t5/pcs-accessories/grt996zp-uk/m-p/165176#M130728 neildo 2004-03-30T12:46:02Z GRT996ZP UK https://community.sony.lt/t5/pcs-accessories/grt996zp-uk/m-p/165177#M130729 <HTML><HEAD></HEAD><BODY><P>Ah good news - because I know some firms will only give you 24hrs to declaire a package has been tampered with.<BR /></P></BODY></HTML> Tue, 30 Mar 2004 13:13:22 GMT https://community.sony.lt/t5/pcs-accessories/grt996zp-uk/m-p/165177#M130729 kee-lo_ 2004-03-30T13:13:22Z