https://community.sony.lt/t5/pcs-accessories/playmemories-home-software/m-p/3888995#M138757 <P>Hi</P><P>I have been trying for some time now to overcome a problem with this software, I can download them from my mobile to PMH with no problem</P><P>I can view photos and videos no problem but when I do try to move the new photos or videos to their proper folder within PMH the program freezes.</P><P>I have deleted and replaced the software a number of times</P><P>Is my file size too large for PMH to handle (221Gb)</P><P>Or is there another answer to my problem</P><P>Does anyone have a Sony UK email address that I can use, fed up going around in circles</P><P>Is there an online chat a could use and if so please provide a link</P><P>&nbsp;</P><P>Regards, John</P> Thu, 03 Nov 2022 15:21:19 GMT johnnieboy 2022-11-03T15:21:19Z https://community.sony.lt/t5/pcs-accessories/playmemories-home-software/m-p/3888995#M138757 <P>Hi</P><P>I have been trying for some time now to overcome a problem with this software, I can download them from my mobile to PMH with no problem</P><P>I can view photos and videos no problem but when I do try to move the new photos or videos to their proper folder within PMH the program freezes.</P><P>I have deleted and replaced the software a number of times</P><P>Is my file size too large for PMH to handle (221Gb)</P><P>Or is there another answer to my problem</P><P>Does anyone have a Sony UK email address that I can use, fed up going around in circles</P><P>Is there an online chat a could use and if so please provide a link</P><P>&nbsp;</P><P>Regards, John</P> Thu, 03 Nov 2022 15:21:19 GMT https://community.sony.lt/t5/pcs-accessories/playmemories-home-software/m-p/3888995#M138757 johnnieboy 2022-11-03T15:21:19Z