topic Truesuite in PCs & Accessories

Truesuite

andyba99 — Tue, 27 Mar 2012 19:30:22 GMT

I recently bought a Vaio S laptop and it keeps crashing in Chrome. Any ideas?

Truesuite

threepointone — Tue, 27 Mar 2012 18:39:51 GMT

I'm having the same problem, Recently bought my Vaio and Chrome keeps crashes with a truesuite error. is there a fix?

Truesuite

Blencogo — Tue, 27 Mar 2012 19:32:56 GMT

Hi Both.

Have you spoken to Vaio Support on this problem?

Truesuite

Blencogo — Thu, 29 Mar 2012 09:16:51 GMT

If you Google this problem you will see it is widespread.

It looks like your version of TrueSuite does not fully support the Chrome Browser. There are some suggested solutions on the Chrome support site.

Check which vesions you have installed here: -

http://support.authentec.com/KnowledgeBase/KBview/tabid/843/ArticleId/306/Browser-Support-in-TrueSuite.aspx

Re: Truesuite

J-to-tha-K — Thu, 14 Jun 2012 08:49:24 GMT

Considering this problem is so wide-spread, and widely complained about - I am VERY frustrated that Sony have not made any official comment as to how to easily fix this issue. I've just emailed their customer support team, asking for a solution. But a firm as big as Sony, that charges thousands for their laptops - really should take the lead on something like this, and make a public announcement as to how to fix this.

On the Authentec site, it suggests our version of True Suite is customised for Sony, and only Sony can provide the updated version. This has left me afraid of installing their downloadable versions, and also of uninstalling the software.

Surely there should be an auto-update feature? And more so, some official and easy-to-find/implement announcement from Sony itself.

Re: Truesuite

J-to-tha-K — Thu, 14 Jun 2012 08:51:19 GMT

Furthermore, after 2.5 months, Sony haven't even had the decency to add their own reply to this thread for others with the same issue... Sony, what's the point of a Support Forum if you're not supporting anyone on it?

Re: Truesuite

Blencogo — Thu, 14 Jun 2012 10:06:32 GMT

Hi J-to-tha-K.

This is a User Forum and Sony do not reply here. It is not a Sony Support channel - it is an area for Vaio users like you and me to chat and help each other.

If you want an answer from Sony, you should contact Vaio Support which is the official support channel for your product.