topic Premium Number? Rip-Off Sony in PCs & Accessories https://community.sony.lt/t5/pcs-accessories/premium-number-rip-off-sony/m-p/272759#M32602 <HTML><HEAD></HEAD><BODY><P>I have bought VAIO laptops from Sony for years - five in total - and I still have the last three. I have Sony camcorders, cameras, a 46inch television, a bluray player and surround system, a dictophone, and I shiver to think what else.</P><P></P><P>I needed Recovery Discs for one of my VAIOs, and not only had to go through Sony's out-of-warranty premium number at 35p/min, being put on hold for eight minutes before I finally gave up, but also when I do get through, I am asked for £47.85 for what amounts to little more than a few CDs.</P><P></P><P>I'm afraid you have lost me as a customer, and everyone else I will tell about your stupid premium number.</P><P></P><P>My first and probably last post.</P></BODY></HTML> Thu, 08 Dec 2011 16:47:48 GMT VexedeNOUGH 2011-12-08T16:47:48Z Premium Number? Rip-Off Sony https://community.sony.lt/t5/pcs-accessories/premium-number-rip-off-sony/m-p/272759#M32602 <HTML><HEAD></HEAD><BODY><P>I have bought VAIO laptops from Sony for years - five in total - and I still have the last three. I have Sony camcorders, cameras, a 46inch television, a bluray player and surround system, a dictophone, and I shiver to think what else.</P><P></P><P>I needed Recovery Discs for one of my VAIOs, and not only had to go through Sony's out-of-warranty premium number at 35p/min, being put on hold for eight minutes before I finally gave up, but also when I do get through, I am asked for £47.85 for what amounts to little more than a few CDs.</P><P></P><P>I'm afraid you have lost me as a customer, and everyone else I will tell about your stupid premium number.</P><P></P><P>My first and probably last post.</P></BODY></HTML> Thu, 08 Dec 2011 16:47:48 GMT https://community.sony.lt/t5/pcs-accessories/premium-number-rip-off-sony/m-p/272759#M32602 VexedeNOUGH 2011-12-08T16:47:48Z Premium Number? Rip-Off Sony https://community.sony.lt/t5/pcs-accessories/premium-number-rip-off-sony/m-p/272760#M32603 <HTML><HEAD></HEAD><BODY><P><SPAN style="font-size: 12pt;">This just shows the importance of making your own set of Recovery Discs when reminded to do so repeatedly during initial setup of the Vaio.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">To be fair to Sony, they either supplied Recovery Discs with new Vaios in the past or provided a program to make your own discs for the cost of 3 blank DVDs.&nbsp; However, the cost, if you omitted to do this, does seem a bit steep!<BR /></SPAN></P><P></P><P><img class="lia-deferred-image lia-image-emoji" src="https://community.sony.lt/html/@13A2E6A3774A8B47B4EC6F04089539E1/images/smilies/063.png" alt=":thinking:" title=":thinking:" /></P></BODY></HTML> Thu, 08 Dec 2011 20:10:51 GMT https://community.sony.lt/t5/pcs-accessories/premium-number-rip-off-sony/m-p/272760#M32603 Blencogo 2011-12-08T20:10:51Z