How do you get a refund from Sony?

Cathrine35 — Mon, 12 Dec 2011 18:42:10 GMT

Hi All, Bought my Sony Vaio online in March this year - 3 months later it started switching itself off when I touched it (great feature) , sent to Sony Repair and they replaced the motherboard ( i think) and sent back. 3 months later it happened again and this time the hard disk failed as a result. Sent the vaio for repair again , replaced the hard disk but by the looks of it didn't fix the switching off issue. The same day I got the machine back it started switching itself off again. Phoned the repair centre a bit annoyed to say the least, told them I wanted my money back because it was getting silly. Got the usual not our problem go back to where you bought it, but I bought on-line?? So who do I call??. Anyway sent for repair again so they knew it was still broken, after 3 weeks they couldn't recreate the issue, made me feel stupid and sent it back with advice on where and how to use the vaio , ie not on your sofa. Within an hour of me having the Vaio back I had recreated the issue 4 times and videoed it. Sent the video to Sony Repair - got some guy asking me if it was going into sleep mode??? Errr no because I get the abnormal shut down message everytime it happens.

Anyway to cut a long story short I was wondering if anyone new who to contact reference refunds because all the people I talk to are obviously not very forthcoming. I don't think its accpetable for a Vaio that I haven't even had for a year to break 3 times and to go for repair 4 times.

Rapidly losing faith in the Sony brand which up until now I had utter trust in.

Thanks for any help in advance.

Cat

topic How do you get a refund from Sony? in PCs & Accessories

How do you get a refund from Sony?