topic www.vaio-link.com ??¿¿ in PCs & Accessories

www.vaio-link.com ??¿¿

Gaaf — Mon, 19 May 2003 23:07:19 GMT

Why does the website 'www.vaio-like.com' not work? Can anybody give me a link, so i do can visite the site, now i only see a white screen... ? And if i go to: www.vaio-link.com/entry.htm i get some javascript error's so it's just impossible to visite the site...

My Sony RXG408 is damaged (defect HDD) and via this website i could look how far they are with the repair of my pc.

Can anyone help me?

Thanking in advance

www.vaio-link.com ??¿¿

kee-lo_ — Tue, 20 May 2003 11:47:03 GMT

Hi Gaaf,

Still not had that hard disk fixed?? That's terrible

Make sure you have Javascript on - and reload the page and empty the cache and the cookies and try again.

www.vaio-link.com ??¿¿

iainjturner — Tue, 20 May 2003 11:57:00 GMT

Also, try lowering the Security settings of the cookies.

www.vaio-link.com ??¿¿

Gaaf — Tue, 20 May 2003 12:02:23 GMT

Still not had that hard disk fixed?? That's terrible

No, everytime i rang Sony Service desk they asked me to do a recovery, and everytime i did one, it did it's work for a while.. but after some weeks i got error's like: http://www.jusd.nl/myXP.jpg... And yesterday my hdd began making a tapping noise...

Make sure you have Javascript on - and reload the page and empty the cache and the cookies and try again

I don't know what i've done but now the website does work....

www.vaio-link.com ??¿¿

iainjturner — Tue, 20 May 2003 12:04:24 GMT

That's the Internet for you. Damn unpredictable in the year or so I've been using it.

www.vaio-link.com ??¿¿

kee-lo_ — Tue, 20 May 2003 12:06:51 GMT

This kermel stack thing doesn't sound good at all.

www.vaio-link.com ??¿¿

iainjturner — Tue, 20 May 2003 16:23:38 GMT

It might be a good idea to run CheckDisk and Disk Defragmenter on the hard disk-the noises could be a clue to it failing or going wrong. Make sure you also back up anything important on there.

Try a different web address

stevep-4 — Tue, 20 May 2003 17:00:57 GMT

Try www.vaio-link.sony-europe.com

Even when you computer is finally with Sony (mine was with John Lewis for 10 days until I called John Lewis for an update...They told me that they would send it to Sony after I took in the recovery discs......Would have been nice for them to tell me they needed them...).
Once Sony has it, don't expect much info. Mine has been with Sony for a month now, and all the Vaio Link website tells me is ....

Status : Diagnostic
Dear visitor, your VAIO is being diagnosed and necessary actions will be taken within the shortest period

I called John Lewis last week about it. They called sony to say that my RX405 needed a new CPU and a hard drive and Sony was waiting for new parts....(If I can get these parts from any computer shop, why does it take Sony 4 weeks??).

So, no joy here.....

www.vaio-link.com ??¿¿

VAIOneer — Wed, 21 May 2003 09:22:53 GMT

Goto John Lewis and demand a refund or an exchange on your PC.
They should not keep it for that long, especially as they have acted as a middle man in this situation.
If you'd gone to Sony and they held onto it, then there's nothing you can do much, but with John Lewis in the middle, you can say that they have to return the laptop fixed ASAP or provide you with an laternative/loan.

www.vaio-link.com ??¿¿

kee-lo_ — Wed, 21 May 2003 10:52:42 GMT

Yep thats pretty bad going from John Lewis. When they were George-Henry-Lee the service was a lot better.

www.vaio-link.com ??¿¿

robpaxton — Wed, 21 May 2003 18:45:57 GMT

Jaan is correct - again

Go to John Lewis and demand cash or replacement.

www.vaio-link.com ??¿¿

kee-lo_ — Thu, 22 May 2003 11:54:27 GMT

Yeah, but you'll get the usual rubbish - "we can't, you've had it > 21 days" or "it's been used heavily" or "We can't it's company policy not to return things that are looked after by a third party"....

Have fun, and use trading standards if all goes heavy.

www.vaio-link.com ??¿¿

aaronjb — Thu, 22 May 2003 14:30:35 GMT

When the Sony shop refused to let me return for refund my 32" Wega (only two weeks old, bought when they first came out - it blew up after two weeks), when they told me that it would take approx. 6 months to be repaired, with no loan TV..

I found turning up on their doorstep complete with said 32" TV, and dumping it down on the counter in the middle of a packed shop, demanding (loudly, of course) a refund for goods that only worked for two weeks, worked quite well! They refunded in full Probably because everyone else in the shop was listening intently, and putting down their potential Sony purchases :smileygrin:

www.vaio-link.com ??¿¿

iainjturner — Thu, 22 May 2003 15:36:58 GMT

I must try doing that sometime...

www.vaio-link.com ??¿¿

kee-lo_ — Thu, 22 May 2003 15:44:43 GMT

When the Sony shop refused to let me return for refund my 32" Wega (only two weeks old, bought when they first came out - it blew up after two weeks), when they told me that it would take approx. 6 months to be repaired, with no loan TV..

I found turning up on their doorstep complete with said 32" TV, and dumping it down on the counter in the middle of a packed shop, demanding (loudly, of course) a refund for goods that only worked for two weeks, worked quite well! They refunded in full  Probably because everyone else in the shop was listening intently, and putting down their potential Sony purchases :smileygrin:

Classic - that's great, I'll have to do that next time something like that happens.
Bet they were well annoyed.

www.vaio-link.com ??¿¿

aaronjb — Thu, 22 May 2003 19:12:10 GMT

I'm usually Mr Meek and Mild, honest But as you can imagine, after spending £1500 on a TV that worked for all of two weeks, and to then be told it'd be months before it could be fixed or replaced, with no loan TV.. I was a tad disgruntled

Felt good to get my own way, though

www.vaio-link.com ??¿¿

kee-lo_ — Thu, 22 May 2003 19:17:21 GMT

Yeah it's liberating :smileygrin:

www.vaio-link.com ??¿¿

robpaxton — Thu, 22 May 2003 20:41:13 GMT

I did the same thing as Aaronjb except I did it at PC World - I got a replacement printer and I'd had that for 7 months. Polite but firm and don't accept no for an answer.

Do it when the shop is full for best results.

www.vaio-link.com ??¿¿

aaronjb — Thu, 22 May 2003 20:45:13 GMT

Yeah - ranting at them achieves little (except getting yourself escorted off the premises if you're unlucky!).. Staying perfectly calm freaks them out though

www.vaio-link.com ??¿¿

kee-lo_ — Fri, 23 May 2003 12:05:40 GMT

Last time this salesperson got agravated when I was telling him my case. His manager pulled him up and told him to behave.