topic Trouble with a new Sony Vaio Laptop? in PCs & Accessories

Trouble with a new Sony Vaio Laptop?

jbagelman — Sun, 30 Jan 2011 13:45:31 GMT

Why are applications frequently going to "Not Responding" status on new VPCEC3S0E? And it has also stopped completely and rebooted? Is anyone else experiencing this difficulty?

Message was edited by: jbagelman

Trouble with a new Sony Vaio Laptop?

coolpolitealex — Sun, 30 Jan 2011 18:10:31 GMT

mine has worked perfectly well but i spilled coffee and it went off after i left it ,swiched back on but lo and behold nothing as windows shut down ,left for a week or so switched on and works perfectly again, but my backspace wont work, and as i am disabled and fingers are allways touching wrong buttons and things and now am bloody annoyed as i cant get help from anywhere because no insurance and PC World demand £229 just to look a it any suggestions

Trouble with a new Sony Vaio Laptop?

Blencogo — Sun, 30 Jan 2011 18:22:47 GMT

Hi jbagelman,

Is the software on your Vaio fully up to date? Have you installed all Vaio Updates and Microsoft Updates?

http://support.vaio.sony.eu/computing/vaio/downloads/updates/index.aspx?m=VPCEC3S0E_WI&l=en_GB

Are you sure all the software you are running is compatible with the 64-bit Operating System?

Trouble with a new Sony Vaio Laptop?

Blencogo — Sun, 30 Jan 2011 18:34:30 GMT

Hi coolpolitealex,

To be fair to Sony and to PC World, no accidental damage is going to be covered by a standard warranty. Only Household Insurance or a special additional policy may cover this.

The backspace not working may be caused simply by a poor cable connection or may require a full keyboard replacement as there are no serviceable parts in the keyboard itself.

The PC World price is presumably for sending the laptop back to Sony for repair and you may find it cheaper and easier to deal with one of Sony's Service Partners near to where you live. There is a full list for the UK here: -

http://support.vaio.sony.eu/computing/vaio/contacts/asc.aspx?l=en_GB&m=VPCEC3S0E_WI

Trouble with a new Sony Vaio Laptop?

jbagelman — Wed, 23 Feb 2011 18:07:05 GMT

Well I actually did figure out the trouble, and have cleared it making my new laptop a fine piece of machinery. When I purchased it I was offered an anti-virus software with the purchase for free. I installed the anti-virus but during the installation was never asked to remove any existing anti-virus software. I did not realize then that it would not happily co-exist with the pre-installed McAffee software, which was waiting for me to pay the price. I removed the freebie and now all my programs are responding.

Now if I can only figure out why this doesn't have a firewire input for my Sony webcam...