Horrible Sony Vaio service for customers

megarockon — Wed, 08 Dec 2010 13:14:24 GMT

I bought my laptop few days ago and I want to return it. According to Sonystyle, I have a right for that in 30 days, but I can't pursue it. I can't obtain the Return Reference Number through webpage, because when I login into My Sony or My Account, I can't see the Return an item button. I can't also obtain the return reference number via their customer support number neither unfortunately, because the customer service of Sony is horrible and this is even not so tough expression of how they don't care about their customers. Their number is supposed to be 08456000124, when you call this number, you have to wait few minutes to enter your information, then listen to what they speak and after that you wait again for somebody to speak with you and in the end they say, they are responsible for repairs, not for Sonystyle returns of laptops. I hate them so much. I am not gonna spend one more pound for the calling, it's useless. And the only e-mail response that I have received was again that they are responsible for repairs and I should contact the retailer. I contacted customer.service.gb@shop.sony-europe.com and customer.support.en@vaio-link.com e-mails and I have only received that I should contact my retailer. But what the hell is the retailer's e-mail? Now, this ridiculous service to the customers has annoyed me pretty much and if I am not gonna receive a refund I will make negative word of mouth on the internet about Sony Vaio laptops forever.

So please, write what e-mail I should contact to receive some proper response or how should I push Sony for a point of contact regarding the matter of returning the laptop. Thanx.

Message was edited by: megarockon

Horrible Sony Vaio service for customers

Thalamus. — Wed, 08 Dec 2010 15:41:54 GMT

Please don't create a new thread for the same problem that you are trying to resolve HERE as it can cause confusion..

Thanks for your understanding..:smileyhappy:

topic Horrible Sony Vaio service for customers in PCs & Accessories

Horrible Sony Vaio service for customers

Horrible Sony Vaio service for customers