topic Re: Screen issue on vgn laptop in PCs & Accessories

Screen issue on vgn laptop

tobyd — Mon, 15 Dec 2008 20:10:55 GMT

Hi,
Today my VGN-FE31m has developed a screen issue that looks something like this
The white areas of the screen are fine its around the coloured areas like desktop and window surrounds. Is this something I can fix or is this an expensive issue.
Thanks very much for your time.
Toby

Re: Screen issue on vgn laptop

Thalamus. — Mon, 15 Dec 2008 21:33:14 GMT

Hi tobyd,

try connecting your Vaio to an external monitor, do you still have the same problem.?

Re: Screen issue on vgn laptop

tobyd — Mon, 15 Dec 2008 21:35:24 GMT

Unfortunately I don't have another monitor to try.

Re: Screen issue on vgn laptop

Thalamus. — Mon, 15 Dec 2008 21:38:02 GMT

Unfortunately I don't have another monitor to try.

Do you get the same purple lines when in safe mode.?

To enter safe mode restart your Vaio and when you see the Vaio logo press the F8 key repeatedly..

Re: Screen issue on vgn laptop

tobyd — Mon, 15 Dec 2008 21:59:24 GMT

Yes in safe mode the purple lines are still there?

Re: Screen issue on vgn laptop

tobyd — Tue, 16 Dec 2008 16:05:40 GMT

Yes in safe mode the purple lines are still there?

bump

Re: Screen issue on vgn laptop

Thalamus. — Tue, 16 Dec 2008 17:39:34 GMT

bump

Please be patient...:smileyshame_on_you:

Unfortunately your problem is more than likely hardware related possibly screen, connections or GPU..

Connecting your Vaio to an external monitor would have helped narrow down the cause slightly, however I suggest you either contact Sony Vaio support, you can do this either by phone or via e-Support, use the following link to find the contact details: Sony Vaio Support

Or

See if a local repairer in your area can give you an quote for repair, then depending on the cost decide whether you can live with purple lines on your screen..

Re: Screen issue on vgn laptop

tobyd — Wed, 17 Dec 2008 16:42:06 GMT

Thanks for your advice. I have contacted esupport so I hope to get some news.

Re: Screen issue on vgn laptop

Thalamus. — Wed, 17 Dec 2008 17:21:28 GMT

You're welcome, good luck..

Re: Screen issue on vgn laptop

tobyd — Sat, 10 Jan 2009 14:05:56 GMT

Well the world has turned black!
The screen has now given up the ghost but all is fine when wired to an external monitor.
There does seem to be a faint glow to the screen so would this indicate a new screen needed or another part?
I hope to do this repair myself so if anyone has an idea what I should be looking to replace (full screen, inverter, lamp etc) it would be appreciated as dont want to replace working parts.
Thanks for your help.
Toby
PS - no reply from Sony whatsoever apart from a customer service questionnaire!

Re: Screen issue on vgn laptop

Thalamus. — Mon, 12 Jan 2009 11:23:31 GMT

Hi tobyd,

have you checked your e-support case as apparently you should have received a reply on 19-Dec-2008 at 17:05:18..

Re: Screen issue on vgn laptop

tobyd — Sat, 17 Jan 2009 11:10:49 GMT

Hi, Its the screen thats dead so need to get a new one. The Hitachi part number is TX39D30VC1GAA

Does anyone know if any of these other Hitachi parts would fit?

TX39D80VC1GAA
TX39D80VC1GAF
TX39D81VC1AAA
TX39D85VC1AAA
TX39D85VC1FAA
TX39D86VC1AAA
TX39D87VC1CAA
TX39D87VC1FAA
TX39D88VC1AAB
TX39D88VC1FAA
TX39D89VC1FAA

Thanks

Re: Screen issue on vgn laptop

Thalamus. — Sun, 18 Jan 2009 18:37:32 GMT

Hi, Its the screen thats dead so need to get a new one

How much did Sony support quote for the screen replacement.?

You may find the part you are looking from US based Nexttronics, use the following link to view: Vaio parts