topic I can't access secure sites in PCs & Accessories

I can't access secure sites

suskell — Mon, 02 Apr 2007 15:00:13 GMT

I can't access secure sites. I think this started from November. I can't log in to Ebay or pay for goods online. I've tried system restore but it just goes back to February. I've tried everything I can think of, please can you help? I have a Vaio VGN-FS295VP. Servalan

Re: I can't access secure sites

George.m — Mon, 02 Apr 2007 15:03:22 GMT

It doesnt matter what computer you have.You have a software problem.If you installed an antivirus or firewall maybe this is the problem or you have very high the security level in your internet browser try to decrease the level

Re: I can't access secure sites

Blencogo — Mon, 02 Apr 2007 15:54:02 GMT

Hi Servalan,

A few things for you to try: -

In Internet Options -> Advanced scroll down and check that SSL 2.0 and SSL 3.0 are checked.
In Internet Options -> Security set default level.
In Internet Options -> Trusted Sites -> Sites uncheck the box "Use server verification...."

Just a thought ............... Are you using AOL?

Re: I can't access secure sites

suskell — Mon, 02 Apr 2007 17:53:22 GMT

Thank you for replying. I'd already done the first two but unchecked the third one but still can't access sites. Could it be IE6? If so would upgrading to IE7 solve the problem? I'm not using AOL. I'm with Freeserve/Orange.
Servalan.

Re: I can't access secure sites

Blencogo — Mon, 02 Apr 2007 19:19:20 GMT

Hi Servalan,

That is strange.

I would download another browser and see if you have the same problem.

Try with one that does not use the IE settings like FIREFOX 2 and see if that makes a difference.

Re: I can't access secure sites

suskell — Mon, 02 Apr 2007 19:51:19 GMT

Thank you. Is it complicated to do? Will I still be able to use IE6 and Outlook Express? Servalan

Re: I can't access secure sites

Blencogo — Mon, 02 Apr 2007 19:55:14 GMT

Yes, it is just an additional browser and you can use whichever you choose.

Re: I can't access secure sites

suskell — Mon, 02 Apr 2007 20:32:43 GMT

Thank you. Is it complicated? Will I still be able to use IE6 and Outlook Express? Servalan

Re: I can't access secure sites

suskell — Mon, 02 Apr 2007 20:34:46 GMT

Thank you very much. If I can't find another solution I'll try and download this. I'm on dial up and it's a big file but I'll try. Thanks again. Servalan

Re: I can't access secure sites

Thalamus. — Tue, 03 Apr 2007 08:33:23 GMT

Thank you. Is it complicated? Will I still be able to use IE6 and Outlook Express? Servalan

No using Firefox will not affect IE6 or Outlook express..

Re: I can't access secure sites

suskell — Tue, 03 Apr 2007 11:18:56 GMT

Thank you very much. Servalan

Re: I can't access secure sites

suskell — Thu, 05 Apr 2007 11:45:04 GMT

I'm in more trouble now - I downloaded DRTCP and tried this but on resarting the laptop I get this error message
"RTHDCPL.EXE Illegal System DLL Relocation
The system DLL user32.dll was relocated in memory. The application will not run properly. The relocation occurred because the DLL C:\WINDOWS\system32\HHCTRL.OCX occupied an address range reserved for windows system DLLs. The vendor supplying the DLL should be contacted for a new DLL."
I reset DRTCP to default settings and did a system restore but the error message is still there. I don't know what is going to stop working. Can anyone help please? Servalan

Re: I can't access secure sites

Thalamus. — Thu, 05 Apr 2007 12:02:24 GMT

Hi Servalan,

This error message could be caused by the latest MS Security update (KB925902), have a look at KB935448 for a possible solution..

Re: I can't access secure sites

suskell — Thu, 05 Apr 2007 16:26:04 GMT

Thank you, thank you, thank you Thalamus. The fix fixed the error message. I'm so relieved. Now I only have one problem. Thank you again. I don't know what I would have done without you. Re the other problem I downloaded DAP and AVG upgrades have you heard any problems with access to secure sites with these programs? Thanks again. Servalan

Re: I can't access secure sites

Thalamus. — Thu, 05 Apr 2007 18:32:02 GMT

You're welcome Servalan...

Are you able to access secure sites with Firefox..?

Re: I can't access secure sites

suskell — Thu, 05 Apr 2007 20:40:49 GMT

I haven't plucked up courage to download it yet. I'll see if I can do it tomorrow. Servalan.

Re: I can't access secure sites

Thalamus. — Thu, 05 Apr 2007 20:45:29 GMT

If you know anyone who reads PC mags ask them if they have Firefox on one of the cover disc's this will save you having to download it with a dialup connection..

Re: I can't access secure sites

suskell — Thu, 05 Apr 2007 22:04:57 GMT

Thank you again. I don't give up easily and I've at last solved my problem. It's DAP my download manager. It had integrated itself into the IE toolbar and when I took it out I could access the secure sites. I upgraded DAP in the last few months and the previous one hadn't done this. Thank you for all your help as Firefox would have been the next step. I think this forum is great especially knowing there are people here to help you and you're not alone. Servalan.

Re: I can't access secure sites

Thalamus. — Fri, 06 Apr 2007 10:55:04 GMT

You're welcome, I'm glad you've solved the problem Servalan..