https://community.sony.lt/t5/other-tvs/bravia-kd49x8505b/m-p/2065538#M36541 <P>Hi there</P> <P>&nbsp;</P> <P>The first three steps to take in order to resolve issues are:</P> <OL> <LI><SPAN style="font-size: 14.0481px; line-height: 18.29px;">Unplug the TV from the wall for 30seconds and try again</SPAN></LI> <LI><SPAN style="font-size: 14.0481px; line-height: 18.29px;">Ensure that you have the latest firmware installed on the tv</SPAN></LI> <LI><SPAN style="font-size: 14.0481px; line-height: 18.29px;">If all else fails, try a factory reset - this can cure many issues.</SPAN></LI> </OL> <P>&nbsp;</P> <P><SPAN style="font-size: 14.0481px; line-height: 18.29px;">Try going through those and see if it helps.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size: 14.0481px; line-height: 18.29px;">Cheers</SPAN></P> Sat, 28 Nov 2015 18:53:36 GMT Anonymous 2015-11-28T18:53:36Z https://community.sony.lt/t5/other-tvs/bravia-kd49x8505b/m-p/2065482#M36536 <P>Has anybody else suffered picture and sound loss the above mentioned KD Bravia TV?</P> Sat, 28 Nov 2015 17:40:30 GMT https://community.sony.lt/t5/other-tvs/bravia-kd49x8505b/m-p/2065482#M36536 IanK1958 2015-11-28T17:40:30Z https://community.sony.lt/t5/other-tvs/bravia-kd49x8505b/m-p/2065538#M36541 <P>Hi there</P> <P>&nbsp;</P> <P>The first three steps to take in order to resolve issues are:</P> <OL> <LI><SPAN style="font-size: 14.0481px; line-height: 18.29px;">Unplug the TV from the wall for 30seconds and try again</SPAN></LI> <LI><SPAN style="font-size: 14.0481px; line-height: 18.29px;">Ensure that you have the latest firmware installed on the tv</SPAN></LI> <LI><SPAN style="font-size: 14.0481px; line-height: 18.29px;">If all else fails, try a factory reset - this can cure many issues.</SPAN></LI> </OL> <P>&nbsp;</P> <P><SPAN style="font-size: 14.0481px; line-height: 18.29px;">Try going through those and see if it helps.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size: 14.0481px; line-height: 18.29px;">Cheers</SPAN></P> Sat, 28 Nov 2015 18:53:36 GMT https://community.sony.lt/t5/other-tvs/bravia-kd49x8505b/m-p/2065538#M36541 Anonymous 2015-11-28T18:53:36Z https://community.sony.lt/t5/other-tvs/bravia-kd49x8505b/m-p/2065635#M36551 Hello there, thank you for your suggestion but it didn't work for me. Looks like a job for Sony! Sent from my iPad Sat, 28 Nov 2015 21:10:11 GMT https://community.sony.lt/t5/other-tvs/bravia-kd49x8505b/m-p/2065635#M36551 IanK1958 2015-11-28T21:10:11Z