topic Re: KD-49XD8305 . Srn 6702184 Date of Purchase 16:12:2016. in Other TVs

KD-49XD8305 . Srn 6702184 Date of Purchase 16:12:2016.

Grandadpip — Tue, 04 Aug 2020 10:39:36 GMT

Hi All , My TV as started with a problem on screen. The picture has a vertical judder lasted 3 seconds and then reverts back to normal screen for 3 seconds and repeats . There is also 2 thin lines near the top of the screen and 1 also near the bottom running running full lenght of the screen. Any ideas plz.

Re: KD-49XD8305 . Srn 6702184 Date of Purchase 16:12:2016.

Sean_Mc — Wed, 05 Aug 2020 12:19:40 GMT

Hi there,

Welcome to the Sony Community.

Are you seeing this judder continuously or is it most noticeable when on-screen objects move quickly?

Best wishes,

Sean

Re: KD-49XD8305 . Srn 6702184 Date of Purchase 16:12:2016.

Grandadpip — Thu, 06 Aug 2020 07:59:07 GMT

Hi Sean. The judder is there in a 3 second cycle either when the picture is moving or not. I removed the inputs from DVD and my satellite inputs.The Stationary Txt on screen still flashes from clear txt too a 45 degree judder to the above and to the left of viewed txt.There is also a line that is near the top of the screen. We had decided to purchase a different model, back to a internal transformer not like the 19DC Volt external model which this model is. A KD55X8196BU arrived yesterday,easily set up and running. Thanks for your time.If i thought it could be just a easy fix i will keep hold for a few days.,and possibly keep it for the spare room or to somebody who could do with a new TV. If not it's to the recycle centre for it. Cheers Phil Wright.

Re: KD-49XD8305 . Srn 6702184 Date of Purchase 16:12:2016.

Joe_Dohn — Fri, 07 Aug 2020 14:25:48 GMT

This seems like a glitch to me. Have you tried disconnecting everything from the set and also unplugging it from the wall for a few minutes to de-power?

If you've already tried that, updating the software to the latest version would be my next step.

- J.D.

Re: KD-49XD8305 . Srn 6702184 Date of Purchase 16:12:2016.

Grandadpip — Sun, 09 Aug 2020 08:18:38 GMT

Hi JD, tried all the usual methods, still no joy. We have just moved residence a few months ago and found that we could fit a larger TV in the living room. So we’ve accepted it’s a non-runner and gone out and purchased a new Sony KD54XH8196BU from the Sony Centre in Leeds. Thanks for the help. PS: hope this 1 lasts a bit longer.

Sent from Grandadpip iPhone X " We always admire the person after we have tried to do their job".
http://www.flickr.com/photos/58263865@N05/

Re: KD-49XD8305 . Srn 6702184 Date of Purchase 16:12:2016.

PatrickStar — Thu, 10 Aug 2023 17:00:56 GMT

Hi, unfortunately my TV has this exact problem you have described “picture has a vertical judder lasted 3 seconds and then reverts back to normal screen for 3 seconds and repeats”. This started a few days ago and after looking for a solution online I came across this post. Was there ever a solution for the problem? My TV is the same KD-49XD8305 model. Was purchased in June 2017, and although it has seen a lot of use I would like to try and fix if possible.
Any suggestions would be great please.

Re: KD-49XD8305 . Srn 6702184 Date of Purchase 16:12:2016.

HannahEd01 — Fri, 11 Aug 2023 13:39:09 GMT

Hey PatrickStar, did you try these steps?

-Unplugging the TV from the mains for two minutes while removing any external devices?

-Updating the TV: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xd83xx_x83xxd-series/kd-49xd8305/software/00282916

-Factory reset: https://helpguide.sony.net/tv/daep1/v1/en/08-01_03.html

Re: KD-49XD8305 . Srn 6702184 Date of Purchase 16:12:2016.

PatrickStar — Fri, 11 Aug 2023 17:42:06 GMT

Hi,

yes tried all the above. The problem is still there even after a factory reset. And I believe the tv has the latest software update, however I will read through the link and double check

thanks

Re: KD-49XD8305 . Srn 6702184 Date of Purchase 16:12:2016.

PatrickStar — Fri, 11 Aug 2023 17:51:05 GMT

The software version is currently PKG6.7210.0363EUA. Which according to the Tv that is up to date. However the link you have provided suggest otherwise

Re: KD-49XD8305 . Srn 6702184 Date of Purchase 16:12:2016.

daveyh64 — Fri, 11 Aug 2023 19:16:11 GMT

You can try updating the software by downloading it to your computer and putting it on a USB stick, follow the procedure included in the link in an earlier reply.

But if your TV is behaving like that my guess is that is the end of the road.

Probably too expensive to fix such an old TV.

The original poster in August 2020 gave up and bought a new TV.

Re: KD-49XD8305 . Srn 6702184 Date of Purchase 16:12:2016.

PatrickStar — Fri, 11 Aug 2023 19:50:18 GMT

I will try the software update but im

not hopeful. I’m not sure I’d class it as an old tv. I bought it 6 years ago, £1000 to last that long is poor in my opinion !

Re: KD-49XD8305 . Srn 6702184 Date of Purchase 16:12:2016.

HannahEd01 — Wed, 16 Aug 2023 15:43:58 GMT

Hey Patrick, the TV is not up-to-date, this usually happens when you have an older version, or if the new one is too large to update over air. Follow the steps on the link below to update it manually and test it.

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xd83xx_x83xxd-series/kd-49xd8305/software/00282916

Also, try to remove all external devices for a while and see if the issue happens again.

If after all of this it's still happening, it's time to send it for repair.

You can find the nearest repair shop using this link:

https://locator.sony/en_GB/servicecenters/?zoom=5&latitude=54.29088&longitude=-2.37305&categories=televisions-projectors-lcd-tvs%2Ctelevisions-projectors-lcd-tvs-android-%2Ctelevisions-projectors-oled-tvs-android-