https://community.sony.lt/t5/other-tvs/software-update-issues/m-p/3937693#M57199 <P>I am having software update issues. I have a KD-49XDE7002 and a message on the screen says:</P><P>A new software update is available for your TV, use your TV remote control to select "show details"</P><P>&nbsp;</P><P>It has frozen the TV and remote. I am unable to access anything. We have tried restart, soft reset, unplugging etc. We have reset the remote, checked the buttons, changed the batteries and ensured the remote is sending a signal.</P><P>We have tried all troubleshooting in the manual &amp; on Sony website.</P><P>I tried to download the update onto a USB to install it that way but it wouldn't download without an error message</P><P>&nbsp;</P><P>Any ideas?&nbsp;</P> Sun, 04 Feb 2024 19:55:42 GMT sony126754 2024-02-04T19:55:42Z https://community.sony.lt/t5/other-tvs/software-update-issues/m-p/3937693#M57199 <P>I am having software update issues. I have a KD-49XDE7002 and a message on the screen says:</P><P>A new software update is available for your TV, use your TV remote control to select "show details"</P><P>&nbsp;</P><P>It has frozen the TV and remote. I am unable to access anything. We have tried restart, soft reset, unplugging etc. We have reset the remote, checked the buttons, changed the batteries and ensured the remote is sending a signal.</P><P>We have tried all troubleshooting in the manual &amp; on Sony website.</P><P>I tried to download the update onto a USB to install it that way but it wouldn't download without an error message</P><P>&nbsp;</P><P>Any ideas?&nbsp;</P> Sun, 04 Feb 2024 19:55:42 GMT https://community.sony.lt/t5/other-tvs/software-update-issues/m-p/3937693#M57199 sony126754 2024-02-04T19:55:42Z