topic Re: BDV N7200W in Home Cinema, Projectors & Players

BDV N7200W

webbymtb — Mon, 06 Apr 2020 16:27:55 GMT

My N7200W system has frozen. Is stuck on 'BD/DVD'. I've tried resetting it (play/eject at the same time), but it does nothing.

I'm assuming this happened in the last week or so (I don't use it very often) and may be related to the latest firmware which was released a couple of weeks ago.

Any help with this will be greatly appreciated.

Re: BDV N7200W

Pascale_F — Tue, 07 Apr 2020 18:42:01 GMT

Hi webbymtb,

Welcome to the Community. I'm not too sure why it has frozen - perhaps you could get in touch with Sony Support about this.

Thanks,

Pascale

Re: BDV N7200W

webbymtb — Fri, 10 Apr 2020 11:08:18 GMT

Hi,

I did get in contact with Sony Support, they gave me number of a shop to call. Quite useless, seeing as the shop is closed.

I'm now have a £470 paper weight.

Re: BDV N7200W

webbymtb — Fri, 10 Apr 2020 12:06:44 GMT

It's stuck on 'repeat play', if that helps?

Remote is still responsive, as are the function keys on the unit itself, but they don't do anything, if that makes sense?

Re: BDV N7200W

The_Black_Rose — Fri, 10 Apr 2020 19:30:54 GMT

Hi Webbymtb,

If you couldn't reset it then it needs physical inspection. I found a link for locating service cenres on Sony's website: https://bit.ly/2LRUI7u

Cheers,
The_Black_Rose

Re: BDV N7200W

webbymtb — Sat, 11 Apr 2020 12:53:06 GMT

Advising people to go to a service centre, while in lockdown?! Yeah, great idea.

Re: BDV N7200W

Joe_Dohn — Mon, 13 Apr 2020 08:50:44 GMT

I agree with The_Black_Rose, this would be for the best. But I believe you won't be able to get it inspected right now even if you wanted to since most service centres are closed for your safety (and of course, due to lockdown) but even if you manage to get in touch, maybe just tough it out for a bit. It's getting dangerous at the minute. Stay safe people!

Re: BDV N7200W

alikho — Mon, 13 Apr 2020 16:33:18 GMT

Hi,

this happened to me also after firmware update, I used the latest update.

Re: BDV N7200W

The_Black_Rose — Wed, 15 Apr 2020 16:59:24 GMT

Hi Alikho,

Have you also tried resetting the player?

Cheers,

Rose

Re: BDV N7200W

alikho — Wed, 15 Apr 2020 18:49:55 GMT

Hi Rose,

I disconnected the AC power cord according to the manual and connected again but it did not help. Is there any other way to reset? I mean I almost went throw the hole manual

Cheers

Alan

Re: BDV N7200W

The_Black_Rose — Thu, 16 Apr 2020 10:51:19 GMT

Hi Alan,

Do you have the exact same model as webbymtb ?

Cheers,

Rose

Re: BDV N7200W

webbymtb — Fri, 17 Apr 2020 18:07:58 GMT

Is there anyway of flashing the software again, using a USB for instance?

Also, would we get charged for the repair? I ask this because this is quite clearly a software issue caused by the last update.

Re: BDV N7200W

rooobb — Fri, 17 Apr 2020 18:34:39 GMT

@alikho ha scritto:

Hi Rose,

I disconnected the AC power cord according to the manual and connected again but it did not help. Is there any other way to reset? I mean I almost went throw the hole manual

Cheers

Alan

Page 63 of the operating instruction of your systems

[Resetting] (page 63)
Resets the system to the
factory settings.

Re: BDV N7200W

alikho — Sun, 19 Apr 2020 09:47:29 GMT

Hi Rose,

yes.

Alan

Re: BDV N7200W

webbymtb — Sun, 19 Apr 2020 12:18:34 GMT

The factory reset options that are given in the manual are useless due to the latest firmware being corrupted.

Re: BDV N7200W

rooobb — Sun, 19 Apr 2020 12:44:21 GMT

If it is corrupted you don't have any other chance than to call a service. Only they can flash a firmware onto the machine

PS ... the latest firmware available was released one year ago not 2 weeks...

Re: BDV N7200W

Joe_Dohn — Mon, 20 Apr 2020 13:40:44 GMT

I agree with rooobb,I've been doning some research but the player doesn't have any form of hard reset (i.e. with buttons/hidden pins), so it seems the only reset is in fact done through the player's system as it says in the Manual.