tema Re: Bug channels on XH8096 en Televisores

Bug channels on XH8096

marcosdl1974 — Mon, 24 Aug 2020 09:22:01 GMT

Hello, I have a problem with my tv. The problem happens when I sort the channels. When I have finished, the tv changes channels by itself. It go into a loop and it changes automatically between four channels. The problem finish if I restart de tv or if I turn off, wait few minutes and turn on.

The other problem only is only happened once. I have disconnected power and antenna and when I connected and I turn on my tv, the channels have been sorted as when they were searched for the first time.

My tv have Android 9.0.

Does anyone know if this is an Android or tv problem?. I have bought the tv 2 days ago.

Thank you.

Re: Bug channels on XH8096

joselgr03 — Mon, 24 Aug 2020 10:25:19 GMT

When you speak about restar the TV, How do you the process?

Push the Power button from remote for five seconds until restart TV?

https://www.sony.co.uk/electronics/support/articles/00114591

If the problem continue yo would do a perfome factory reset for Andoid TV

https://www.sony.co.uk/electronics/support/articles/00159906

Regards

Re: Bug channels on XH8096

marcosdl1974 — Tue, 25 Aug 2020 08:10:42 GMT

I have done both, but the problem continues.

Thank you.

Re: Bug channels on XH8096

joselgr03 — Tue, 25 Aug 2020 08:36:47 GMT

If the problem persists, as the TV is under warranty, then it is best to contact Sony support.

https://services.sony.es/supportmvc/es/Contact/Email?cat=electronics?cpint=spt-footer_contact

Re: Bug channels on XH8096

Joe_Dohn — Wed, 26 Aug 2020 15:39:47 GMT

Have you tried updating the TV? Looks like an update was released today actually: https://www.sony.co.uk/electronics/support/downloads/00016908