Sony Xperia 5 ii

[mitchellcrotch]

I updated android software this morning and since doing that, when trying to play videos via a browser, they play very very slowly. Like buffering, but not.

Any ideas? 

[EMS_MO72]

Did you try to check if that happen with more than one browser ?

And does it happen with other apps that have video playback option ?

[mitchellcrotch]

It seems its an issue with Chrome.

I've tried Opera and it's fine 

And reinstalling chrome, it still has the same issue 

[mitchellcrotch]

YouTube, Instagram playback is fine

[EMS_MO72 · Accepted solution]

Ok, try the steps in this link on the Chrome app:https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00235707

If that didn't work, try to perform software repair by the Xperia Companion, and you can check this link here for the instructions: Xperia Companion

Update us if that will solve the issue or not, and don't forget to backup your data before the software repair or the factory data reset.

[mitchellcrotch]

This has been resolved.

Thanks very much for your help.