bluetooth connection on android tv

[gica2000]

hello
I have a sony android tv model KD-43XH8096 which recently updated to android 10, after this update I can no longer connect the wi c200, WH-1000XM3 or WH-1000XM5 headphones nor the SRS-XB33 portable speaker. The only device I can connect is the xperia 1 iv.
I would like to mention that on android 9 I was using a third party application with which I was able to connect via bluetooth to the tv
Is there any solution to solve the problem
thanks

[MaggieGreene]

Hi @gica2000, make sure that these devices are not connected to any other devices, you can try to initialize them to forget previous connection. Then, follow the steps here: https://helpguide.sony.net/tv/haep1/v1/en/08-09_11.html

If the issue remains, try the steps in this link: https://www.sony.co.uk/electronics/support/televisions-projectors/articles/00267627

If you still cannot pair them, try these steps:

1. Disconnect all externals (e.g. sky box, Ariel cable, HDMI cables or USB, etc.).

2. Unplug the TV from the mains and leave it for 1 minute and then plug it back.

3. In case issue persists, perform a factory data reset: https://helpguide.sony.net/tv/haep1/v1/en/08-01_03.html