CBS Reality app not working

[SteveStacey]

• Hi

Have 2018 KD49XF9005. Only connected TV to aerial during initial set up. (Now only use Sky and WiFi for catch up-150mbps)

As you know, the CBS app is found via Youview screen, then Players. However, when I select this, screen says loading but then just blank screen. (All other apps
in same location work fine) 

Has anyone else had this problem? I thought the aerial was only needed for initial set up?)

Thank you.

[HannahEd01]

Hi SteveStacey, test with a personal hotspot, if the issue remains contact the app support. 

[SteveStacey]

Issue remains. Not sure what you mean by “app support”? There is no CBS Reality app support that I can find. You’ll know that the app is embedded within YouView app on Sony TVs, so assume you mean that?

Can you clarify asap please.

Thanks

[SkyNet404]

If it's part of YouView can you find it when you go to Live TV & Catch up and check the apps in there? I think there was an issue recently with all the apps and you had to open them all from the inside of Live TV & Catch up.