Sony Bravia KD49XH8196 No Wifi

[Peteroh92]

Hi guys,

Recently purchased a new Sony Bravia KD49XH8196 a month ago and all was working fine until yesterday when the TV would not connect to the internet. I clicked into Settings > Network > and the Wifi is switched to the off position. When I change this to on it automatically switches back to off straight away. 

I have tried turning the TV on and off from the wall and unplugging the power lead.

I have also tried a factory reset and no luck either. 

I have tried restarting the TV by holding down the power button on the remote control. 

The TV to my knowledge is up to date from a software point of view as I did an update when I got it. 

Does anybody have any other suggestions as the TV is only a month old it's disappointing to have this issue. 

Thanks in advance. 

[Peter_S.]

Hi Peter,

Have you tried to run the network set-up procedure as described here:
https://helpguide.sony.net/tv/haep1/v1/en/06-02_01.html

Or does it fail because you cannot switch in WiFi?

In this case I would recommend to contact Service for booking a repair.

Cheers

Peter