SONY KD-55AF8 screen issues

[Frosty]

Hi, 

We have some issues with something that has appeared all around the outside edge of the screen, looks like mould, but can't be that.

See picture , anyone any idea what can be done ?

Thanks,

Jezz 

 

[daveyh64]

All I can see from your image is what might be referred to as stuck pixels, is this what you are referring to.

If it is have tried doing a Pixel Refresh if your TV has that in the Settings menus of your TV.

[Frosty]

I will give it a try thanks.

[daveyh64]

If your TV does have the Pixel Refresh setting be mindful that it can take a few hours to perform.

So best to start it before going out for several hours or overnight.

[daveyh64]

The Setting you require is under the Expert Panel Settings and is actually called Panel Refresh (not Pixel Refresh as I have written).

Here is a link to the online manual page for your TV which discusses Panel Refresh, how often you should run it and how long it takes.

https://helpguide.sony.net/tv/faep1/v1/en/07-01_05.html

[Frosty]

I tried the Panel Refresh and if it has not long finished, it said could take up to an hour,   unfortunately no difference, can still see the issue.

[Frosty]

I had found another post that mentioned it, so tried 

[SatoruGojo]

Hey, @Frosty Try to follow the troubleshooting in this link might help.

[Frosty]

Hi @SatoruGojo , 

None of the images in the link match the issue we have. 

I have contacted Sony support on FB Messenger, but it is a slow process, they said on Friday, someone will look at the images I sent them, and they will get back to me within 2 working days, so assume some time tomorrow, or Weds. 

One of the images I sent them, seemed to show a yellow line all the way round the screen, along with the original 

[SatoruGojo]

@Frosty, you can try the panel refresh