Sony remote (and replacement) not working

[SteveStacey]

Hi

The remote for my Sony 49” 2019 LED TV doesn’t function. (RMF TX310E) I bought a replacement and that doesn’t work either. No response from any of buttons, unable to switch from Sky Q hdmi to TV. Firestick etc.  

I’ve done soft reset and TV comes back on but unable to use remote. 

Tried multiple new batteries.

Thanks

[LightFoot]

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@SteveStacey wrote:

“Far enough away to show the entire end”. Can you explain this please. Thanks.

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Hi @SteveStacey   I'm starting to believe that this is just a wind up ... over and out.

[SteveStacey]

No wind up mate. I don’t think the remotes (either of them) are sending a signal.

I’ve also tried the Sony remote app, but this requires access to remote to set it up. You couldn’t make it up.

[SteveStacey]

Works now. Thanks for your advice.

[royabrown2]

@SteveStacey 

So that no part of the end of the remote that your phone camera is looking into is outside the frame of the picture.

Try again, and this time take a snapshot of the end of the remote when you are pressing a button on it (and holding it down) and post it here so we can check it for you,

[SteveStacey]

Thanks for the amplification. V helpful. Not sure how/why the wind up comment was merited. 

Yes, purple signal is visible now. 

As stated in previous post, all good to go. 

God knows why remote was glitching earlier.

Best regards.

[Bourne33]

Hi

I have the same issue with the same model tv but what I done to get around the problem was do a full reboot ie remove plug for 30 secs remove all HDMI cables before you plug the tv in connect a keyboard via a usb connector on the side of the tv again before you connect the tv (I used a mac keyboard) once all the bells and whistles stop you will get the home setup screen with select the country then you can use the keyboard as your navigation tool once done you download a free remote control app you then can use the free app as a remote but you will get adds unless you buy a premium version. The issue is more than likely to be a IR sensor part number 1-984-332-11 now comes the problem I have not been able to source one yet and I have been trying for about 3 weeks. hope this helps Oh by the way Sony have been as useful as a chocolate fireguard they just want to sell you a new tv.