Automatically turn off

[Leenazendra]

Hai guys do know how to solve my phone suddenly turn off..😭

[CameronT]

Hi @Leenazendra, welcome to the community.

I am sorry to hear about this.

Can you please try removing the SIM and SD card and try to turn it on again? If you are still not able to turn it on, then, using the tip of a pen or a similar object, press and hold down the OFF button for a few seconds. After your device emits a series of three quick vibrations, release the OFF button. Your device turns off automatically, then restart it.

[Leenazendra]

I try many times alrdy..but same still can not turn on..but when I charge can😞

[YoGem]

@Leenazendra did you really try what @CameronT advised? Do exactly this:

1) Remove SD and SIM, turn off the phone, leave it off.

2) Connect the charger, wait the led to turn on in whatever color: If it's red, leave it charging for 1 hour. 

3) When the LED change from RED to Orange or Green, turn on the phone, disconnect the charger. Will the phone remain ON? 

If the phone remain on, turn it off, and add 1st the sim card, and check if the phone will turn on normally. If it will turn on normally.. turn it off again and add the SD card, will the phone turn on and remain on? If yes, was probably a temporary issue (bad cache). If it turn off one of the two (SD or SIM) is at fault: Replace the defective item.

If the phone remain OFF no matter what after removing the charger, then you may want to try with a software repair using Xperia Companion and lastly, eventually, contacting your Local support as you may have a defective battery/board.