Can't power on my phone

[Karimgh]

ive put my phone to gjarge last night (as always) but when i woke up i found it only 70% charged and the phone isnt working i restarted it and put it to the charger again ..charging well but still not working 

hope u answer me quick as u can 

[Jonas]

Hi @karimgh1, welcome to our forum!

I'm sorry to hear about your phone.

If you can't power on your phone, could you please try and press and hold the volume up and ON/OFF button at the same time for about 10 seconds? You should now get a 3 short vibrations and the phone will turn off.

Start the phone as normal with the ON/OFF button, are you able to power it on now?

If you still can't power on your phone, there is a small OFF button placed near the SIM and SD-card area on the phone which you can press and hold for about 10 seconds with the tip of pencil or a similar object. The phone will power off and you can try starting again.

Let me know how it went!

[Karimgh]

nothing happened

[Karimgh]

it was charging and was 92% i uplugged the charger ti do what u said and now when i plugged the charger again the notfication flash is red instead of green and its not giving the sign of a batterycharging    now its really dead

[Lord_viridis]

Hold volume down and plug into pc whilst still holding volume down.
What colours show on lights

[Karimgh]

Spoiler

still red

[Jonas]

Hello again!

Sorry to hear that you still can't power on your phone.

Could you please try and remove your SIM and/or SD cards from your phone and then try to power it on again?

If you can't power it on, connect the charger to a wall socket and charge the phone for 3 to 4 hours, make sure that you are using a original charger and cable.

If there is no change, I would recommend that you perform a software repair using Xperia Companion. This will delete all data stored on the internal storage in the phone and you will not be able to backup any data since you can't power on your device.

Let us know how it goes!

[Karimgh]

ok .....thanks for ur help 

i put it to charge about 2 hours ago

and i ve already tried using xperia companion but it didnt work with a powered off phone  

[Jonas]

Thanks for the update!

If you start the Xperia Companion program when your phone is turned off and not connected to your computer and then you press on "Software repair", can you then follow the instructions on the screen and complete the repair? Or do you receive any error messages along the way?

The phone does not have to be turned on for it to able to be software repaired, it is however required to be charged to at least 80%.

If you can't power on the phone after completing the software I would recommend getting in contact with your Local support team so they can assist you with having the phone sent in to an authorized service center.

Keep me posted!

[Karimgh]

three weeks ago my phone wasnt working or charging or viberating but someone told me that is a fake charged situation and i left the phone for few days and i charged and it worked ................but now the phone is charging well and its powering up but its only showing me siny logo on a black screen nothing else i left for few days and nothing new and i cant make software in this situation ......what should i do ?! and i bought the phone in dubai and now i am in egypt so there is no warranty ......

thanks in advance